Heather Myers
Mercersburg,PA
Summary
Diligent Adult Services Program Specialist with strong foundation in providing essential support to individuals facing housing instability. Effectively managed case loads and coordinated services to prevent homelessness, ensuring clients received appropriate resources and interventions. Demonstrated effective communication and problem-solving skills to foster positive outcomes. Results-focused social services professional prepared for impactful roles in homelessness prevention and support. Proven ability to manage complex cases, develop personalized care plans, and connect clients to critical resources. Valued for collaboration and adaptability, thriving in dynamic environments to achieve team goals and client success.
Overview
19
19
years of professional experience
Work History
Adult Services Program Specialist
Potomac Community Services
05.2022 - Current
- Connected clients with appropriate community resources and social services to support their long-term success.
- Acting supervisor for Program Manager when necessary, providing support to staff and addressing questions and concerns.
- Managed caseload efficiently while prioritizing high-risk cases requiring immediate attention or intervention.
- Maintained accurate records and documentation, tracking client progress towards goals.
- Built trusting relationships with clients by maintaining open lines of communication and demonstrating empathy for their individual experiences.
- Developed strong partnerships within the community to expand available resources for homeless prevention efforts.
- Served as a liaison between clients and support networks, fostering a collaborative approach to preventing homelessness.
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Submitted documentation and reports to Program Manager monthly, showing productivity and areas of growth.
Crisis Intervention Specialist
Truenorth Wellness Services
07.2018 - 05.2022
- Crisis Team Lead, providing training and mentoring to new hires. Assessing accuracy of work, providing supervision and feedback of performance to Program Supervisor.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones’ needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Reduced crisis response time by implementing streamlined communication protocols between team members.
Intervention Assistant
Mountain View Elementary
01.2017 - 05.2017
- Work with children daily to advance reading and math skills
- Follow the LLI (Leveled Literacy Intervention) program
- Develop daily lesson plans, tailored to my students' needs
- Assist with PSSA preparation and administration
- Maintain an organized classroom
- Administer running records of progress for each student
- Assist with lunchroom duty to ensure the safety of all children, as well as maintain a clean environment
- Current background checks completed
- Collaborated with teachers to create individualized plans for struggling students.
- Served as a resource for teachers seeking guidance on effective intervention practices.
Mental Health Associate
Brook Lane Health Services
01.2017 - 05.2017
- Assist patients with self-care and meals if needed
- Facilitate groups to teach coping skills
- Take vitals when needed
- Assist with discharge and admission of patients
- TIP trained for restraints of violent/aggressive patients
- ALICE trained for active shooter situations
- CPR Certified
- Daily reports written for patient charts, describing patients' activities, affects and behaviors
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Assisted in the development of individualized treatment plans, addressing specific needs and goals for recovery.
- Conducted group therapy sessions to facilitate open communication, peer support, and personal growth among patients.
Program Manager/Systems Analyst
Citi
01.2006 - 12.2016
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Championed best practices in project management, fostering a culture of continuous improvement.
Education
Bachelor of Arts - Child/Adolescent Development
Southern New Hampshire University
01.2018
Master of Arts - Social Work
Walden University
Minneapolis, MNAAS - Business Administration
American Intercontinental Univ
Hoffman, IL01.2006
Psychology
Southwest Baptist University
Bolivar, MO01.1999
Skills
- Housing navigation
- Client advocacy
- Multicultural sensitivity
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Written and verbal communication
- Report preparation
- Program management
Timeline
Adult Services Program Specialist
Potomac Community Services
05.2022 - Current
Crisis Intervention Specialist
Truenorth Wellness Services
07.2018 - 05.2022
Intervention Assistant
Mountain View Elementary
01.2017 - 05.2017
Mental Health Associate
Brook Lane Health Services
01.2017 - 05.2017
Program Manager/Systems Analyst
Citi
01.2006 - 12.2016
AAS - Business Administration
American Intercontinental Univ
Bachelor of Arts - Child/Adolescent Development
Southern New Hampshire University
Master of Arts - Social Work
Walden University
Psychology
Southwest Baptist University
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