Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Pace

Pittsburgh

Summary

Detail-oriented individual with exceptional communication and sales management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience

Work History

Leasing Agent

Lobos Management
02.2024 - Current
  • Generated leads for rental properties through cold calls and referrals.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.

Assistant Store Manager

Dry Goods USA
09.2024 - 02.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Assisted in recruiting, hiring and training of team members.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Assistant Manager

Express
12.2021 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with higher level management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Full-time Sales Lead

Express
09.2017 - 12.2021
  • Responsible for daily operational execution and sales metrics
  • Delivered adequate training to new employees on POS terminals and customer service standards
  • Responsible for assisting in recruiting, interviewing, and retaining associates
  • Assisted customers and provided excellent customer service and problem-solving skills
  • Assisted in merchandising execution.

Beauty Advisor

Ulta Beauty
05.2017 - 09.2017
  • Administered exceptional customer service while assisting customers in the store.
  • Assisted the company in gaining credit card sales by encouraging customers to apply.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Ensured that all displays were neat and organized at all times.

Sales Advisor

H&M
03.2015 - 05.2017
  • Provided adequate assistance to customers and utilized register experience
  • Cleaned areas of the store to provide a positive store environment
  • Processed merchandise from shipment and placed onto the floor to maximize sales.

Brand Representative

Justice
08.2013 - 07.2014
  • Utilized cashier experience to operate registers
  • Assisted customers, folded clothes, and restocked the floor to provide a positive store environment
  • Unpacked freight and sized/censored clothing in an efficient manner.

Hardlines Team Member

Target
08.2014 - 12.2014
  • Provided excellent customer assistance and backed up the cashier section when needed
  • Responsible for sections of the store (pulled items forward on shelves) and kept aisles neat/clean
  • Answered customer phone calls providing professional customer service.

Education

Associate in Specialized Business Degree - Merchandise Management Program

Bradford School
Pittsburgh, PA

Skills

  • Operations Management
  • Product and Service Knowledge
  • Business Development Understanding
  • Staff Training and Development
  • Employee Engagement
  • Retail Operations
  • Customer Relationship Management (CRM)
  • Workload Management
  • Sales Growth
  • Telephone and email etiquette
  • Fair housing policies
  • Leasing and sales

Accomplishments

  • Academic Honor Roll
  • Manager of the Fashion Show for Fashion Display class at Bradford School (2015)
  • Employee of the Month for the retail department at Ulta Beauty in June of 2017
  • Center of Excellence Store (Express 2019-2020)
  • Top Customer Sales Leader (August 2019)
  • Top performer in Credit Loyalty (November 2018)

Timeline

Assistant Store Manager

Dry Goods USA
09.2024 - 02.2025

Leasing Agent

Lobos Management
02.2024 - Current

Assistant Manager

Express
12.2021 - Current

Full-time Sales Lead

Express
09.2017 - 12.2021

Beauty Advisor

Ulta Beauty
05.2017 - 09.2017

Sales Advisor

H&M
03.2015 - 05.2017

Hardlines Team Member

Target
08.2014 - 12.2014

Brand Representative

Justice
08.2013 - 07.2014

Associate in Specialized Business Degree - Merchandise Management Program

Bradford School

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Heather Pace