Heather Pechart
Carlisle
Summary
Dynamic Transportation Support Manager at Allen Distribution with a proven track record in problem-solving and team development. Enhanced dispatch efficiency through innovative routing strategies, achieving increased on-time deliveries. Expertise in regulatory compliance and customer service, fostering a collaborative environment that drives continuous improvement and operational excellence.
Overview
16
16
years of professional experience
Work History
Transportation Support Manager
Allen Distribution
11.2023 - Current
- Assisted in resolving billing and invoicing inquiries and issues efficiently with customers internal and external.
- Provided feedback to management regarding driver concerns and assisted with driver retention.
- Maintained accurate records of Permits for tractors and kept permit books updated. Maintained accurate Assets Management data.
- Collaborated with team members to enhance processes and create a positive environment for all employees.
- Trained new staff on billing and customer service in the department.
- Maintained fuel tracking and records. Prepared fuel taxes for all of the Fleet, including PA, CA, MI and MO.
Dispatch Manager
Allen Distribution
07.2014 - 11.2023
- Coordinated daily logistics operations to ensure timely dispatch and delivery of goods.
- Implemented effective communication strategies between drivers and warehouse staff for seamless operations.
- Resolved operational challenges swiftly to maintain service quality and customer satisfaction.
- Maintained accurate records of shipment details and driver logs for compliance purposes.
- Collaborated with management to refine dispatch processes and enhance overall performance.
- Promoted safety culture among drivers by reinforcing compliance with regulations.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
Recruiting Manager
Schneider National Inc.
07.2009 - 07.2014
- Led recruitment initiatives to attract top talent across various functions.
- Developed and implemented strategic sourcing strategies to enhance candidate pipeline.
- Collaborated with hiring managers to define role requirements and align on candidate profiles.
- Trained and mentored junior recruiters, fostering professional development within the team.
- Managed relationships with external agencies to expand sourcing capabilities and reach diverse candidates.
- Conducted comprehensive interviews and assessments to ensure cultural fit and skill alignment.
- Streamlined onboarding processes, enhancing new hire experience and retention rates.
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Managed applicant tracking systems to keep recruitment processes organized.
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
- Streamlined recruiting processes for entire team.
- Collaborated cross-functionally with HR teams to align recruitment efforts with overall organizational goals and objectives.
- Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Established structured interview processes that yielded higher-quality hires while minimizing bias in candidate evaluations.
Education
No Degree - Accounting And Finance
Harrisburg Area Community College
Harrisburg, PAHigh School Diploma -
Carlisle Area School District
Carlisle06-1995
Skills
- Teamwork and collaboration
- Problem-solving
- Continuous improvement
- Regulatory compliance
- Customer service expertise
- Team development
- Customer service understanding
- Support services
- Work Planning and Prioritization
- Decisive Decision-making
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Transportation Support Manager
Allen Distribution
11.2023 - Current
Dispatch Manager
Allen Distribution
07.2014 - 11.2023
Recruiting Manager
Schneider National Inc.
07.2009 - 07.2014
No Degree - Accounting And Finance
Harrisburg Area Community College
High School Diploma -
Carlisle Area School District
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