Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Pierce

Newcastle

Summary


Experienced early childhood educator with strong focus on creating engaging, nurturing, and developmentally appropriate learning environments. Skilled in curriculum design, classroom management, and fostering positive relationships with children, parents, and colleagues. Known for adaptability, teamwork, and achieving desired educational outcomes. Consistently reliable and responsive to changing classroom needs.


Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.

Overview

16
16
years of professional experience

Work History

Courtroom Assistant

County of Lawrence
12.2024 - Current
  • Expedited trial processes with efficient docket management, ensuring timely hearings for all parties involved.
  • Streamlined administrative tasks for judges by conducting research on legal matters, drafting correspondence, and managing calendars.
  • Assisted judges in managing court proceedings by coordinating schedules, preparing orders, and ensuring proper follow-up on cases.
  • Edited, proofed and processed transcripts of civil and criminal cases.
  • Attended court sessions to record proceedings of evidence, objections, rulings and arguments.
  • Enhanced courtroom efficiency by accurately maintaining and organizing case files, transcripts, and other legal documents.
  • Improved communication between court staff and attorneys by promptly distributing necessary paperwork and providing regular updates on case statuses.
  • Supported successful jury selection processes through proficient organization of jury pools and thorough pre-screening of potential jurors.
  • Prepared court orders and judgments for signature.
  • Swear individuals in to the court system.


Preschool Teacher

Kid's Kingdom Preparatory Academy
03.2022 - 12.2024
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.

Petrus Engineering

Carl Petrus
10.2013 - 03.2020
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
  • Maintained an organized filing system for easy access to financial documents, improving overall efficiency.

Customer Service Manager

Rue21
11.2009 - 05.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

Bachelor of Arts - Human Resources

Geneva College
Beaver Falls
05-2003

High School Diploma -

Neshannock High School
New Castle, PA
06-1996

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Relationship building
  • Problem-solving
  • Client interaction

Timeline

Courtroom Assistant

County of Lawrence
12.2024 - Current

Preschool Teacher

Kid's Kingdom Preparatory Academy
03.2022 - 12.2024

Petrus Engineering

Carl Petrus
10.2013 - 03.2020

Customer Service Manager

Rue21
11.2009 - 05.2013

Bachelor of Arts - Human Resources

Geneva College

High School Diploma -

Neshannock High School

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Heather Pierce