Heather Reamer
Philadelphia
Summary
Dynamic Property Manager with Real Property Management, skilled in enhancing tenant satisfaction and optimizing occupancy rates. Proven expertise in property inspections and compliance monitoring, coupled with exceptional communication skills. Successfully streamlined rent collection processes, significantly reducing late payments while fostering positive landlord-tenant relationships. Committed to operational excellence and community engagement.
Diligent with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Overview
7
7
years of professional experience
Work History
Property Manager
Real Property Management
06.2022 - 05.2025
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Optimized property management software usage, enhancing operational efficiency.
Assistant Property Manager
Real Property Management
03.2021 - 06.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Leasing Consultant
Real Property Management
04.2020 - 03.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Claim Technician
Plymouth Rock Assurance
07.2018 - 03.2020
- Managed high caseloads while maintaining attention to detail and strict adherence to deadlines, resulting in reduced turnaround times for claims resolutions.
- Handled escalated customer concerns with professionalism and empathy, working diligently to resolve issues while maintaining positive client relationships.
- Streamlined communication between internal teams, leading to improved collaboration and more efficient claim processing times.
- Maintained accurate records, ensuring all relevant documentation was properly filed and easily accessible for future reference.
- Assisted clients in understanding their insurance coverage, helping them feel confident in their choices during difficult situations.
Education
Abraham Lincoln Highschool
3201 Ryan Ave, Philadelphia Pa 19136Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Occupancy management
- Administrative support
- Fair housing mandates
- Eviction procedures
- Property tours and inspections
- Compliance monitoring
- Property accountability
Timeline
Property Manager
Real Property Management
06.2022 - 05.2025
Assistant Property Manager
Real Property Management
03.2021 - 06.2022
Leasing Consultant
Real Property Management
04.2020 - 03.2021
Claim Technician
Plymouth Rock Assurance
07.2018 - 03.2020
Abraham Lincoln Highschool
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