Heather Rojas
Coatesville
Summary
Dedicated professional with a strong background in customer service and office management. Proven ability to enhance client interactions and streamline operations, ensuring high satisfaction and efficient workflows.
Overview
12
12
years of professional experience
Work History
Administrative Office Manager
H & R Painting
Coatesville
02.2013 - 09.2022
- Managed office operations for a painting company, ensuring efficient workflows.
- Developed customer service protocols to enhance client interactions and satisfaction.
- Facilitated training sessions for new employees on office policies and procedures.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Answered customer inquiries promptly via phone or email.
- Processed invoices for payment in a timely manner.
- Ensured compliance with all legal requirements related to the office's functions.
- Ordered office supplies and equipment when necessary.
Customer Service Representative
Sprint Wireless
Coatesville
09.2010 - 10.2012
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Maintained accurate customer records in the company's CRM system.
- Handled billing inquiries and payment processing for services rendered.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville06-2002
Skills
- Office management
- Customer service
- Data entry accuracy
- Problem solving
- Effective communication
- Attention to detail
- Scheduling and calendar management
- Office administration
- Administrative support
- Excellent communication
- Scheduling
Languages
English
Full Professional
Spanish
Professional
Timeline
Administrative Office Manager
H & R Painting
02.2013 - 09.2022
Customer Service Representative
Sprint Wireless
09.2010 - 10.2012
High School Diploma -
Coatesville Area Senior High School