Heather Ryan
Philadelphia
Summary
Dynamic professional with a proven track record at Arch Diocese of Philadelphia, adept in facilities maintenance and fostering vendor relationships. Excelled in creating efficient maintenance policies and enhancing client satisfaction through exceptional service. Skilled in staff management and promoting teamwork, consistently achieving goals with a positive attitude.
Overview
21
21
years of professional experience
Work History
Assistant Maintenance Manager
Arch Diocese of Philadelphia
08.2014 - Current
- Assisted in the development of maintenance policies and procedures to ensure consistent practices across the department, maximizing efficiency and effectiveness.
- Maintained detailed records of all repair work performed, ensuring accurate documentation for future reference and compliance purposes.
- Maintained offices and associated real estate and improved existing facilities.
- Preform daily cleaning duties while also delegating tasks throughout the building.
- Execute seasonal overhaul of facilities including stripping and waxing of floors.
- Created weekly staffing schedule to support full time coverage.
- Manage vendor relationships for cost-effective procurement of parts and services, maintaining inventory levels within budget constraints.
- Promote a positive work environment through strong communication skills, active listening, and an open-door policy for team members.
- Trained new employees on proper procedures and safety protocols, fostering a culture of continuous learning within the department.
House Cleaner
Self-employeed
04.2004 - 08.2014
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Vacuumed rugs and carpeted areas.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Education
Associates - Early Childhood Education
Community Collage of Philadelphia
Philadelphia, PA05-2003
Skills
- Deadline management
- Staff management
- Scheduling coordination
- Employee scheduling
- Inventory replenishment
- Facilities maintenance
- Equipment troubleshooting
- Asset management
- Vendor relationship management
- Positive attitude
- Teamwork
Timeline
Assistant Maintenance Manager
Arch Diocese of Philadelphia
08.2014 - Current
House Cleaner
Self-employeed
04.2004 - 08.2014
Associates - Early Childhood Education
Community Collage of Philadelphia
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