HEATHER STRAUSSER
Annville
Summary
Seeking a position with an organization where I can contribute my skills to work with people and the public and advance my knowledge in computer skills and programs.
Overview
32
32
years of professional experience
Work History
Advanced Medical Support Assistant
Lebanon VA Medical Center
Lebanon
05.2022 - Current
- Managed patient scheduling and appointment coordination for multiple healthcare providers.
- Assisted in patient intake, verifying insurance information and medical histories.
- Processed medical records, ensuring compliance with privacy regulations and accuracy.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Coordinated referrals to specialists, streamlining patient care pathways efficiently.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Verified patient insurance coverage for services rendered at the facility.
MEDICAL OFFICE ASSOCIATE
PENN STATE HEALTH MEDICAL GROUP
Hershey
03.2021 - 05.2022
- One of my responsibilities is to coordinate patient appointments using Cerner.
- I successfully process patient check in while making sure the patient's information is all up to date including scanning in insurance cards and driver's licenses.
- As part of the check out process I schedule in clinic, telephone and telehealth appointments, cancel, and reschedule appointments and testing.
- I enter no show information and communicate with the provider to reschedule.
- I also make the provider aware of any incomplete patient summaries or charges.
- I work from our team pool and prioritize our messages and send emessages to other pools inside and outside of clinic.
- I process patient payments with Health Pay and verify insurance eligibility.
- I answer the patient calls and greet them with a kind and caring response and direct them to the appropriate providers and staff inside and outside of our clinic.
- I participate in team huddles and share information I learn with others.
- My goal is to make sure the patient and their support person have a positive experience with a friendly interaction.
ASSISTANT GROUP SUPERVISOR
GRAVEL HILL CHRISTIAN CHILD CARE
03.2014 - 03.2021
- My responsibility is to provide a safe play environment for children.
- I use Microsoft Word to prepare daily lesson plans, newsletters, and searching the internet for educational tools.
- I am also responsible for bookkeeping and tracking for the PA State Food Program, checking the children in and out, communicate with parents about daily activities, behaviors, and related issues.
DIETARY AIDE SUPERVISOR
COUNTRY MEADOWS OF HERSHEY
06.1993 - 04.2001
- My responsibility was to train new coworkers and interact with the residents.
- I needed to ensure their dietary needs were being met.
Education
CHILDHOOD DEVELOPMENT ASSOCIATES CERTIFICATION -
HACC
06.2014
HIGH SCHOOL DIPLOMA -
PALMYRA HIGH SCHOOL
06.1995
COSMETOLOGY -
LEBANON COUNTY CAREER AND TECHNOLOGY CENTER
06.1995
Skills
- Basic Computer skills
- Microsoft Word
- Excellent Interpersonal Relationships
- Strong Organizational Skills
- Positive Attitude
- Attentive to Details
- Active Listening Skills
- Fast Learner
- Excellent Time Management
Timeline
Advanced Medical Support Assistant
Lebanon VA Medical Center
05.2022 - Current
MEDICAL OFFICE ASSOCIATE
PENN STATE HEALTH MEDICAL GROUP
03.2021 - 05.2022
ASSISTANT GROUP SUPERVISOR
GRAVEL HILL CHRISTIAN CHILD CARE
03.2014 - 03.2021
DIETARY AIDE SUPERVISOR
COUNTRY MEADOWS OF HERSHEY
06.1993 - 04.2001
CHILDHOOD DEVELOPMENT ASSOCIATES CERTIFICATION -
HACC
HIGH SCHOOL DIPLOMA -
PALMYRA HIGH SCHOOL
COSMETOLOGY -
LEBANON COUNTY CAREER AND TECHNOLOGY CENTER