Heather Walsh
Doylestown
Summary
Detail-oriented and highly organized Administrative Assistant with experience in healthcare settings, specializing in patient registration, insurance verification, scheduling, and financial coordination. Skilled in managing high-volume workflows, coordinating schedules for multiple departments, and ensuring efficient daily operations. Proficient in Microsoft Office, reporting systems, and medical platforms. Known for strong communication skills, accuracy, and the ability to quickly learn new systems while maintaining a high level of professionalism and patient care.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Penn Medicine Doylestown Health
Doylestown
08.2019 - Current
- Managing schedules for therapists, physician, and pre-admission testing to ensure all patients are seen in a timely manner.
- Experienced in patient registration processes, including accurate data entry and insurance verification
- Skilled in obtaining and processing authorizations and referrals in a timely manner
- Strong working knowledge of Microsoft Excel and Microsoft Word for data management, reporting, and documentation
- Highly organized with the ability to manage multiple tasks efficiently in a fast-paced environment
- Quick learner with a strong work ethic and motivation to continuously develop new skills
- Detail-oriented with a focus on maintaining accuracy and organization in all responsibilities
- Coordinated supply ordering for EMG, Pre-Admission Testing, and Outpatient Rehabilitation departments through external vendors and WB Mason
Assistant Teacher
Goddard School
Doylestown
01.2017 - 01.2020
- Assistant Lead teacher with 2-3 year old children
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Office Clerk - Intern
State Representative Marguerite Quinn
Doylestown
01.2013 - 11.2018
- Greet Clients as they arrived and assist with requests
- Answer phone and field calls
- Record calls and visits into district database
- Assist with daily administrative work
Hair Styling Assistant
Rituals
Doylestown
07.2013 - 08.2016
- Answered telephone calls to provide information and schedule new appointments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Offered exceptional service and support to walk-in and scheduled customers.
- Assisted hair stylists with colorwork by applying base colors and toners.
Education
Cosmetology License -
Middle Bucks Institute of Technology
Jamison, PAHigh School Diploma -
Central Bucks High School
Doylestown, PASkills
- Calendar and schedule management
- Records management and filing systems
- Office coordination and workflow
- Customer service and patient/client interaction
- Phone and email correspondence
- Microsoft Office Suite (Word, Excel, Outlook)
- Electronic Medical Records (EMR) systems
- Scheduling and billing systems
- Time management and multitasking
- Attention to detail
- Prioritization and problem-solving
- Ability to manage high-volume workloads
Insurance verification and authorization processing - Billing support and financial reconciliation
- Supply ordering and inventory management
Timeline
Administrative Assistant
Penn Medicine Doylestown Health
08.2019 - Current
Assistant Teacher
Goddard School
01.2017 - 01.2020
Hair Styling Assistant
Rituals
07.2013 - 08.2016
Office Clerk - Intern
State Representative Marguerite Quinn
01.2013 - 11.2018
Cosmetology License -
Middle Bucks Institute of Technology
High School Diploma -
Central Bucks High School