Heather Wanner
Pottstown
Summary
Dedicated professional with a strong focus on customer service, marketing strategy, and operations oversight. Proven ability to enhance client relationships and drive brand awareness through effective social media management.
Overview
27
27
years of professional experience
Work History
Small Business Owner
A Girl and Her Bucket
Pottstown
11.2025 - Current
- Oversaw daily operations to deliver consistent service and enhance customer satisfaction.
- Created marketing strategies that elevated brand awareness and attracted new customers.
- Cultivated relationships with clients through exceptional customer service, fostering loyalty.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Cleaned residential spaces using vacuum cleaners and mops.
- Organized cleaning supplies and maintained inventory levels.
- Disinfected surfaces in kitchens and bathrooms regularly.
- Managed time efficiently to complete tasks within scheduled visits.
- Communicated effectively with clients to understand specific needs.
- Followed safety protocols while handling cleaning chemicals.
- Performed deep cleaning tasks during seasonal or special requests.
- Cleaned bathrooms including toilets, showers and tubs, mirrors, and sinks.
- Swept, mopped, and vacuumed floors in residential homes.
- Sanitized kitchen surfaces such as countertops, tables, and appliances.
- Disinfected all high-touch areas including doorknobs, light switches, counters.
- Washed windows inside and outside of the home.
- Performed post-cleaning inspections to ensure client satisfaction.
- Followed safety procedures when handling hazardous materials.
- Used cleaning chemicals following proper guidelines.
Commercial and Residential Cleaner
Help at Home With Pam
Pottstown
04.2023 - 11.2026
- Cleaned residential and commercial spaces using appropriate tools and cleaning supplies.
- Ensured cleanliness standards by adhering to established cleaning protocols and procedures.
- Coordinated cleaning schedules to guarantee timely completion of tasks across multiple locations.
- Trained new staff on effective cleaning techniques and safety practices to enhance team performance.
- Inspected areas for cleanliness, identifying any issues or areas needing attention.
- Communicated with clients to understand specific cleaning needs and preferences.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Collaborated with team members to improve efficiency and effectiveness of cleaning operations.
- Cleaned and sanitized restrooms, showers and bathtubs, countertops, floors and mirrors.
- Sanitized kitchen areas including sinks, countertops and appliances.
- Conducted dusting of surfaces including window sills, ledges, wall hangings, and furniture to enhance appearance.
- Inspected areas after cleaning to ensure all dirt has been removed.
- Performed general cleaning duties to maintain a clean environment for customers and staff members.
- Addressed customer requests for housekeeping services swiftly to ensure satisfaction.
- Refilled soap dispensers in public restrooms.
- Maintained cleaning equipment in good condition.
- Polished woodwork with wax or oil based products to restore luster.
- Laundered bedding items such as sheets, blankets and pillowcases.
- Washed and polished glass windows and doors to keep entryways clear and professional.
PCA
Reading Hospital
Reading
10.2005 - 03.2009
- Monitored patient vital signs and reported changes to the healthcare team.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Supported nursing staff in delivering comprehensive patient care by performing daily tasks and activities.
- Provided emotional support to patients and their families during treatment.
- Educated patients on personal hygiene and mobility exercises.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Recorded patient observations in electronic health records, ensuring accuracy for effective treatment planning.
- Maintained accurate records of client care services provided on a daily basis.
- Collaborated with team members to ensure seamless patient care delivery.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded promptly to emergency situations according to established protocols.
- Coordinated with family members and healthcare professionals to create tailored care plans addressing each patient's unique needs.
Home Health Aide
JEVS At Home
Philadelphia
05.2003 - 08.2005
- Provided personal care and assistance to clients with daily living activities.
- Monitored clients' health conditions and reported changes to healthcare professionals.
- Assisted with medication management and ensured adherence to prescribed schedules.
- Developed strong relationships with clients to promote comfort and trust.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided mental and emotional support to enhance clients' overall well-being.
- Maintained a clean and safe environment for clients in their homes.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Enhanced patient outlook and daily living quality through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Taught self-care skills in grooming and hygiene to promote client independence.
- Assisted in ambulation and exercise routines for clients.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Tracked and reported clients' progress based on observations and conversations.
- Participated in developing individualized care plans based on medical orders and assessments.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Supported clients in taking medication at designated times.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Prepared meals and snacks according to prescribed diets.
- Planned, prepared or served meals to patients according to prescribed diets.
- Recognized emergency situations and implemented appropriate procedures.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Receptionist
Super Cuts
Collegeville
01.2000 - 01.2002
- Greeted clients warmly upon arrival to create a welcoming atmosphere.
- Answered phone calls promptly, delivering information and resolving inquiries to improve client satisfaction.
- Managed appointment scheduling using salon software for optimal client flow.
- Confirmed appointments with clients to ensure attendance and reduce no-shows.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained cleanliness and organization of reception area to enhance professional atmosphere.
- Processed client payments accurately, ensuring efficient cash register operations to support seamless transactions.
- Handled customer complaints effectively, promoting a positive salon experience for all clients.
- Coordinated with team members to ensure smooth daily operations and communication.
- Assisted stylists by preparing service stations and ensuring necessary supplies were available.
- Recorded client details in database to ensure up-to-date account management.
Education
Associate of Science - Nursing
Reading Area Community College
Reading, PA01-2013
Skills
- Marketing strategy
- Social media management
- Customer service
- Operations oversight
- Inventory management
- Client relationship management
Timeline
Small Business Owner
A Girl and Her Bucket
11.2025 - Current
Commercial and Residential Cleaner
Help at Home With Pam
04.2023 - 11.2026
PCA
Reading Hospital
10.2005 - 03.2009
Home Health Aide
JEVS At Home
05.2003 - 08.2005
Receptionist
Super Cuts
01.2000 - 01.2002
Associate of Science - Nursing
Reading Area Community College