Heather Watson
Upland
Summary
Dynamic and adaptable professional with a strong work ethic, recognized for delivering exceptional customer service at La Padella Resturante. Proven ability to engage guests and resolve issues promptly, while efficiently handling cash transactions. Skilled in multitasking and maintaining a welcoming environment, contributing to positive dining experiences and repeat business.
Overview
8
8
years of professional experience
Work History
Server
La Padella Resturante
Media, PA
11.2023 - 12.2025
- Provided exceptional customer service, ensuring high satisfaction levels for all diners.
- Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of tables and dining area throughout shifts.
- Processed customer orders accurately using point-of-sale systems to minimize errors.
- Enhanced guest relationships through personalized service and attentive care during meals.
- Resolved customer complaints promptly, fostering positive feedback and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Store Associate
Walmart
Eddystone, PA
08.2021 - 11.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and handling various payment methods.
- Maintained store organization by restocking shelves and ensuring product display compliance with corporate standards.
- Collaborated with team members to execute promotional displays, driving customer engagement and sales initiatives.
- Monitored inventory levels regularly, identifying low stock items for timely replenishment and reducing out-of-stock situations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
Cashier
Pinocchio's Pizza
Media, PA
09.2017 - 09.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in inventory management, tracking stock levels, and restocking supplies as needed.
- Implemented best practices for cash handling to minimize discrepancies and errors.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Science -
Delaware County Community College
Media, PA05.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Adaptable and flexible
- Multitasking
- Cool under pressure
Timeline
Server
La Padella Resturante
11.2023 - 12.2025
Store Associate
Walmart
08.2021 - 11.2023
Cashier
Pinocchio's Pizza
09.2017 - 09.2021
Associate of Science -
Delaware County Community College