Heather Williams
Lake City
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Dependable professional offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers, and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching.
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Front End Team Lead
Walmart
Erie
10.2023 - Current
- Assisted in troubleshooting and resolving technical issues promptly.
- Provided technical leadership, mentorship and guidance to team members.
- Ensured compliance with coding standards, best practices and guidelines.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
Cosmetology - Cosmetology
Tri State
Erie, Pennsylvania 09.1998 - 09.1999
Skills
- Customer service
- Employee training
- Team building
- Conflict resolution
- Cash handling
- Problem solving
- Policy interpretation
- Complaint resolution
- Accurate money handling
- Time management
- Checkout monitoring
- Effective planning
- Problem-solving skills
- Training and mentoring
- Cash handling accuracy
- Listening skills
- Employee motivation
- Cash counting
- Opening and closing procedures
- Delegation techniques
- Administrative support
- Team supervision
- Conflict management
- Staff supervision
- Refunds processing
- Cash register operation
- Shift checklists
- Fraud prevention
- Price verification
- Administrative skills
- Staff Management
Timeline
Front End Team Lead
Walmart
10.2023 - Current
Cosmetology - Cosmetology
Tri State
09.1998 - 09.1999