Heather Zimmerman
Erie
Summary
Results-driven Clinical Manager with expertise in patient care management and quality improvement. Proven track record in enhancing patient satisfaction and safety through effective care coordination and compliance with clinical guidelines.
Overview
17
17
years of professional experience
Work History
Clinical Manager
Bayada Home Health
Erie
11.2018 - Current
- Oversee patient care plans, and ensure adherence to clinical guidelines.
- Coordinate multidisciplinary team meetings to discuss patient progress and needs.
- Implemented quality improvement initiatives to enhance patient satisfaction and safety.
- Conduct regular audits of patient records for compliance with regulations.
- Develop relationships with families to support patient-centered care approaches.
- Facilitate communication between healthcare providers, patients, and families for seamless care transitions.
- Participate in meetings with other healthcare professionals to discuss best practices.
- Intervene on behalf of patients when necessary to ensure optimal outcomes.
- Encourage high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Interact with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Delegate tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Assist with recruitment, selection, orientation and training activities for new employees.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Manage patient care and clinic services and handled financial management, quality assurance and safety and risk management.
- Employ active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Oversee clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
Case Manager
Community Nursing Services of North East
North East
04.2015 - 11.2018
- Facilitated client assessments to determine eligibility for services and support.
- Coordinated care plans with multidisciplinary teams to address client needs.
- Monitored client progress and adjusted interventions as necessary for improvement.
- Collaborated with community resources to enhance service delivery options.
- Provided crisis intervention to clients facing immediate challenges and needs.
- Maintained accurate documentation of client interactions and service outcomes.
- Educated clients about available resources and supported access to services.
- Advocated for clients' rights and needs within healthcare and social service systems.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Case Manager
Regional Home Health and Hospice
Erie
11.2012 - 04.2015
- Facilitated client assessments to determine eligibility for services and support.
- Coordinated care plans with multidisciplinary teams to address client needs.
- Monitored client progress and adjusted interventions as necessary for improvement.
- Collaborated with community resources to enhance service delivery options.
- Provided crisis intervention to clients facing immediate challenges and needs.
- Maintained accurate documentation of client interactions and service outcomes.
- Educated clients about available resources and supported access to services.
- Advocated for clients' rights and needs within healthcare and social service systems.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Registered Nurse
UPMC Hamot Hospital
Erie
05.2009 - 11.2011
- Administered medications and treatments according to physician orders.
- Monitored patient vital signs and reported changes to the healthcare team.
- Educated patients and families on health management and post-discharge care.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support and counseling to patients and families during treatment.
- Trained new nursing staff on protocols and safety practices in the unit.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
Education
Registered Nurse
Mercyhurst University
Erie, PA05-2009
Skills
- Patient care management
- Clinical audit compliance
- Quality improvement
- Administrative organization
- Team leadership
- Care coordination
- Advocacy
Timeline
Clinical Manager
Bayada Home Health
11.2018 - Current
Case Manager
Community Nursing Services of North East
04.2015 - 11.2018
Case Manager
Regional Home Health and Hospice
11.2012 - 04.2015
Registered Nurse
UPMC Hamot Hospital
05.2009 - 11.2011
Registered Nurse
Mercyhurst University