Heaven Glennon
Butler
Summary
Dynamic Deli Worker at IGA Grocery Store with a strong work ethic and exceptional customer service skills. Enhanced customer satisfaction through efficient service and effective communication, while reducing food waste by implementing inventory rotation. Recognized for attention to detail and adaptability, consistently maintaining a clean and safe workspace.
Overview
1
1
year of professional experience
Work History
Deli Worker
IGA Grocery Store
09.2024 - Current
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
- Maximized shelf life of perishable items through proper storage methods following company guidelines.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Demonstrated adaptability and flexibility in accommodating unexpected changes in scheduling or workload.
- Learned other teammates' work tasks to train as backup.
- Streamlined daily tasks by implementing effective time management techniques during busy shifts.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Offered product samples to customers, generating additional sales through taste-testing.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
No Degree -
Karns City Area High School
Karns CitySkills
- Meat cutting
- Inventory rotation
- Customer service
- Cleaning and sanitizing
- Organizational growth
- Workplace safety
- Cleanliness and sanitation
- Equipment safety
- Equipment use
- Strong work ethic
- Honesty and integrity
- Verbal and written communication
- Interactive communication skills
- Adaptable learner
- Attention to detail
- Time management
- Teamwork and collaboration
- Computer skills
- Sorting and categorizing
- Data entry
Timeline
Deli Worker
IGA Grocery Store
09.2024 - Current
No Degree -
Karns City Area High School
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