Host /Food Runner
Cantina Feliz
03.2024 - 08.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
