Heaven Orlang
Allentown
Summary
Dedicated and detailed-oriented professional with experience in customer service, logistics, and warehouse operations. Proven ability to communicate effectively with diverse individuals, enforces policies fairly, solves problems professionally and maintains accurate documentation in fast-paced environments. Bilingual in English and Spanish with strong organizational, communication, and interpersonal skills. Committed to providing exceptional public service and building positive relationships within the community.
Overview
1
1
Certification
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Warehouse Associate (Order Picking, Packing, and Induction)
Frito-Lay Warehouse
Easton
02.2024 - Current
- Accurately selected products based on customer orders, ensuring proper packing and labeling for shipment.
- Loaded orders into trucks, safeguarding products against damage during transit.
- Conducted product induction, verifying system accuracy to ensure necessary items were available for order fulfillment.
- Collaborated with team members to streamline warehouse operations, ensuring timely fulfillment of orders.
- Resolved operational issues through professional communication with coworkers and leadership, ensuring a safe and efficient work environment.
- Adhered to safety protocols, ensuring compliance with company policies and maintaining a clean work environment.
Load Planner/PSA
World Flight Services (WFS)
04.2022 - 02.2024
- Achieved 99% accuracy in data entry for load plans and communicated critical information to pilots.
- Coordinated rush orders and modifications, minimizing shipping delays through proactive management.
- Liaised between logistics, carriers, and customers to ensure seamless operational flow.
- Coordinated rush orders and modifications, reducing shipping delays through timely management.
- Collaborated with warehouse teams to enhance load planning efficiency using systems like Sable.
Supervisor (General Services)
Compass Group
01.2020 - 04.2022
- Supervised teams to deliver high-quality care and ensure a clean, safe environment, enhancing overall service standards.
- Facilitated communication between staff and management, promoting alignment and consistency in operations.
- Monitored performance and assigned tasks using Excel to streamline departmental processes and support continuous improvement.
- Acted as a communication link between staff and management, ensuring consistent operations.
Education
High School Diploma -
William Allen High School
Allentown, PA 09.2018 - 06.2021
Skills
- Warehouse operations
- Inventory Management
- Safety Compliance
- Customer Service
- Data analysis
- Report Writing / Documentation
- Software proficiency
- Team leadership
- Critical thinking
- Customer Relations
- Conflict Resolution
- Strong Communication Skills
- Emotional intelligence
Certification
- Load Planner Certification - World Flight Services
- PSA Certification - World Flight Services
Additional Qualifications
- Bilingual: English & Spanish
- Valid Pennsylvania Driver’s License
- Proficient in Microsoft ( Excel, Word, Outlook)
- Willing to work weekends, Holidays, and in all weather conditions.
Timeline
Warehouse Associate (Order Picking, Packing, and Induction)
Frito-Lay Warehouse
02.2024 - Current
Load Planner/PSA
World Flight Services (WFS)
04.2022 - 02.2024
Supervisor (General Services)
Compass Group
01.2020 - 04.2022
High School Diploma -
William Allen High School
09.2018 - 06.2021