Hector Mendez
King of Prussia
Summary
Dynamic Recruiting Operations Manager with a proven track record at Eastridge Workforce Solutions, excelling in recruitment strategy and client relationship management. Spearheaded process improvements that enhanced operational efficiency and data accuracy, driving performance against KPIs. Adept at leading teams to achieve ambitious hiring goals while ensuring compliance and fostering strong client partnerships.
Overview
14
14
years of professional experience
Work History
Recruiting Operations Manager
Eastridge Workforce Solutions
Allentown
09.2022 - Current
- Lead end-to-end recruiting operations supporting high-volume and specialized staffing initiatives.
- Manage and develop a team of 8 recruiters and 2 sourcers, driving performance against SLAs and KPIs.
- Oversee recruiter hiring, onboarding, training, performance management, and daily execution.
- Partner closely with clients and internal stakeholders to align hiring strategies, resolve escalations, and support account growth.
- Implement process improvements, ATS optimization, and compliance workflows including background checks and E-Verify.
- Improve operational efficiency, data accuracy, and delivery consistency across recruiting functions.
Market Manager
EmployBridge
Orlando
01.2020 - 09.2022
- Provided leadership and operational oversight for three branches (Orlando, Lakeland, Tampa).
- Led branch managers, recruiters, and on-site teams to ensure consistent execution of staffing strategies and service standards.
- Owned multi-market recruiting performance including order fulfillment, retention, client satisfaction, and operational efficiency.
- Partnered with clients and internal leadership to align workforce solutions with evolving business needs.
- Drove regional growth through new business development, account expansion, and strategic relationship management.
- Ensured compliance with company policies, safety standards, and employment regulations across all locations.
Branch Manager
EmployBridge
Allentown
01.2020 - 07.2021
- Managed full branch operations including recruiting, client service, and workforce execution.
- Led and coached recruiters and on-site teams to achieve hiring targets and maintain service quality.
- Built strong client partnerships through regular site visits, workforce reviews, and proactive issue resolution.
- Developed staffing plans to support high-volume and client-specific hiring requirements.
- Improved operational efficiency, associate retention, and overall client satisfaction.
Director of Operations
Abacus Corporation
08.2016 - 01.2020
- Hired, trained, and mentored on-site management and recruiting teams across multiple states.
- Oversaw account management, project deliverables, and continuous improvement initiatives.
- Designed and implemented operational processes and evaluated effectiveness.
- Managed onboarding and offboarding of managers and recruiters.
- Owned regional branch P&L management across PA, NJ, NY, and MD.
Selling Branch Manager
PeopleReady
Lancaster
06.2014 - 08.2016
- Managed daily operations for three high-volume branches supporting over 120 client accounts.
- Maintained strong client relationships through rapid response and workforce problem-solving.
- Trained and led office teams to improve productivity and service outcomes.
- Generated new business through networking, community engagement, and client outreach.
- Delivered strong financial performance through budget management and growth initiatives.
Branch Manager
EmployBridge
Harrisburg
05.2012 - 06.2014
- Managed day-to-day operations of a high-performing branch.
- Oversaw full HR lifecycle including recruiting, onboarding, training, payroll, benefits, and employee relations.
- Managed staffing for a $15M client account supporting over 650 employees and three on-site managers.
- Led a team of six recruiters to meet aggressive hiring and service goals.
- Expanded business through new client acquisition and long-term relationship management.
Education
Associate of Science - Human Services
ITT Technical Institute
Harrisburg, PAHigh School Diploma - CAD/CADD Drafting & Design Technology
J.P. McCaskey High School
Lancaster, PASkills
- Recruitment strategy
- Applicant tracking systems
- Process improvement
- Data analysis
- Compliance management
- Client relationship management
Languages
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Recruiting Operations Manager
Eastridge Workforce Solutions
09.2022 - Current
Market Manager
EmployBridge
01.2020 - 09.2022
Branch Manager
EmployBridge
01.2020 - 07.2021
Director of Operations
Abacus Corporation
08.2016 - 01.2020
Selling Branch Manager
PeopleReady
06.2014 - 08.2016
Branch Manager
EmployBridge
05.2012 - 06.2014
Associate of Science - Human Services
ITT Technical Institute
High School Diploma - CAD/CADD Drafting & Design Technology
J.P. McCaskey High School