Hector Nieves

• Assisted in managing daily operations and ensuring smooth store functionality.
• Trained and supervised team members on customer service standards.
• Coordinated inventory management and restocking of supplies efficiently.

• Developing others. Deposit, bank runs.

• Food cost, procedure accuracy, Eproduction.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Provided support during peak hours to enhance customer experience.
• Monitored cash handling procedures to ensure accuracy and security.
• Implemented company policies to maintain a safe work environment.
• Conducted staff meetings to promote team communication and morale.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Ensured compliance with all safety regulations throughout the store premises.
• Maintained inventory by checking merchandise to determine levels.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Formed and sustained strategic relationships with clients.

• Assisted in training and onboarding new staff members in daily operations.
• Managed inventory levels and ordered supplies to maintain stock availability.
• Ensured compliance with food safety standards and health regulations during service.
• Coordinated staff schedules to optimize coverage during peak hours.
• Evaluated employee performance and provided feedback for improvement.
• Oversaw cash handling procedures and balanced registers at shift end.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Handled scheduling for store shifts to achieve adequate staffing.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.

• Trained new crew members on operational procedures and customer service standards.
• Assisted management in maintaining cleanliness and organization of the restaurant environment.
• Monitored crew performance to ensure adherence to quality and safety protocols.
• Demonstrated proper use of kitchen equipment and safety practices to staff.
• Instructed new team members on correct procedures for operations.
• Monitored performance of crew members in the field, providing feedback and guidance when needed.
• Provided constructive feedback and one-on-one coaching to employees.