Hector Serrano
Lancaster
Summary
Dynamic and detail-oriented professional with experience in excelling in fulfillment processing and customer service. Proven ability to meet productivity goals while adhering to safety regulations. Skilled in palletizing and order picking, consistently achieving high satisfaction ratings through effective communication and organization.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Bjs Wholesales Club
08.2023 - 05.2025
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Personal Shopper
Walmart
11.2021 - 04.2023
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Maintenance Technician
Honey Baked Ham
06.2016 - 09.2019
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Operated varied hand and power tools to complete repairs.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Inspected and maintained equipment to keep items in top working condition.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed safety protocols to minimize workplace accidents.
Education
High School Diploma -
Harrisburg High School
Harrisburg, PASkills
- Palletizing
- Pallet jack experience
- Detail-oriented
- Time management
- Barcode scanning
- Product picking
- Order picking
- Excellent communication
- Fulfillment processing
- RFID tracking
- Multitasking and organization
- Loading and unloading
- Merchandise inspections
- Customer service
- Attention to detail
- Safety regulations adherence
Timeline
Fulfillment Associate
Bjs Wholesales Club
08.2023 - 05.2025
Personal Shopper
Walmart
11.2021 - 04.2023
Maintenance Technician
Honey Baked Ham
06.2016 - 09.2019
High School Diploma -
Harrisburg High School