Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heena Patel

CRANBERRY TOWNSHIP

Summary

Dynamic Pharmacy Technician with proven expertise at Walmart in medication dispensing and customer service. Skilled in workflow optimization and problem-solving, I enhanced operational efficiency and ensured compliance with healthcare regulations. Adept at using pharmacy software, I consistently delivered exceptional patient care while maintaining confidentiality and HIPAA standards.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

Walmart
05.2024 - Current
  • Assisted in filling prescriptions accurately and efficiently under pharmacist supervision.
  • Maintained inventory levels by tracking stock and placing orders as needed.
  • Learned pharmacy software to process transactions and manage patient profiles.
  • Provided exceptional customer service by addressing inquiries and offering medication guidance.
  • Supported pharmacists with administrative tasks, including filing and record-keeping.
  • Participated in training sessions to enhance knowledge of medications and pharmacy operations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ensured compliance with safety standards while handling pharmaceuticals and hazardous materials.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Entered and processed patients' prescriptions into internal system.

Owner/Operator

Om Convenience LLC
05.2017 - Current
  • Developed and implemented operational strategies to enhance service delivery efficiency.
  • Managed daily business operations, ensuring optimal workflow and customer satisfaction.
  • Trained and mentored staff on best practices in customer service and product knowledge.
  • Oversaw inventory management, optimizing stock levels to reduce waste and improve availability.

Sales Manager

Myraa Hospitality
08.2021 - 05.2024
  • Developed and executed sales strategies to achieve revenue targets.
  • Analyzed market trends to identify new business opportunities.
  • Collaborated with cross-functional teams to enhance product offerings.
  • Trained and mentored junior sales staff on effective selling techniques.
  • Managed client relationships to ensure customer satisfaction and retention.
  • Monitored competitor activities to adjust pricing and positioning strategies.

Education

Bachelor of Arts - Interior Design

INIFD Institue of Fashion Design
Surat, India
12-2012

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Medication dispensing
  • Prescription filling
  • Insurance billing
  • Processing payments
  • Pharmacy software proficiency
  • Medication labels
  • Healthcare regulations
  • Medicare and medicaid process
  • FDA drug safety guidelines

Timeline

Pharmacy Technician

Walmart
05.2024 - Current

Sales Manager

Myraa Hospitality
08.2021 - 05.2024

Owner/Operator

Om Convenience LLC
05.2017 - Current

Bachelor of Arts - Interior Design

INIFD Institue of Fashion Design

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Heena Patel