Heidi Fox
Lebanon
Summary
Dynamic and dedicated professional with extensive experience in customer service at Blue Bird Inn. Proven ability in event planning and conflict resolution, enhancing guest experiences. Skilled in first aid and emergency response, ensuring safety and satisfaction. Committed to fostering teamwork and maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Blue Bird Inn - Cornwall
Lebanon
03.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phones promptly to record and confirm reservations.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Built positive relationships with other front-of-house and kitchen staff.
- Managed reservations, waitlists, and special requests for large parties.
Lifeguard
Annville Cleona Community Pool
Annville
05.2021 - Current
- Filled out incident and accident reports and submitted to supervisor.
- Assisted with swim lessons for guests and members of the facility.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
Lifeguard
Lebanon Country Club
Lebanon
06.2023 - 08.2023
- Filled out incident and accident reports and submitted to supervisor.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
- Cautioned swimmers regarding unsafe practices and safety hazards.
Education
Cedar Crest High School
Lebanon06-2025
Skills
- Customer service
- Event planning
- Conflict resolution
- Team collaboration
- Time management
- First aid
- Emergency response
- Safety oversight
Affiliations
- Varsity Soccer: 3 years
- Varsity Swimming: 4 years
- Mini-THON: 4 years
- Key Club: 1 year
- Renaissance Club: 4 years
- Lifeguard Club: 1 year
- Track and Field: 1 year
- Mixed Choir: 1 year
- Concert Choir: 4 years
- Show Choir: 4 years
- Graduation Usher: 3 years
- Student Ambassador: 3 years
- Student Council: 4 years
- World Language Club: 2 years
- Varsity Tennis: 1 year
- Youth Group: 4 years
- Mission Week: 3 years
- Coaching Youth Soccer: 1 year
- Children's Choir Director (Church): 2 years
- Senior Church Choir: 3 years
- National Honors Society: 2 years
- Music Honors Society: 1 year
Accomplishments
- Varsity Soccer: Leadership Council (1 year)
- Mini-THON: Treasurer (2 years), Vice-President (1 year)
- Renaissance Club: 4 years; President (3 years), Treasurer (1 year)
- Concert Choir: County Choir (1 year)
- Graduation Usher: Head Usher (2 years)
- Student Council: Region F Convention Co-Choir (1 year)
- Coaching Youth Soccer: 1 year
- Children's Choir Director (Church): 2 years
- World History Student of the Year
- Student of the Month (December)
Languages
English
Native/ Bilingual
French
Elementary
Certification
- CPR Certified
- AED Certified
Timeline
Restaurant Hostess
Blue Bird Inn - Cornwall
03.2024 - Current
Lifeguard
Lebanon Country Club
06.2023 - 08.2023
Lifeguard
Annville Cleona Community Pool
05.2021 - Current
Cedar Crest High School
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