Heidi Gesselman

• Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
• Established safety protocols for warehouse environment, significantly reducing workplace accidents.
• Consistently lifted materials weighing as much as 75

pounds.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Used scanners to quickly locate and track items in warehouse.
• Improved order accuracy by diligently picking products according to pick lists and packing slips.
• Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.

• Suggested wine pairings to go with specific menu items.
• Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
• Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
• Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
• Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales driven.
• Trained new servers on fine dining etiquette and company standards, improving overall team performance.
• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
• Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
• Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
• Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
• Handled guest complaints professionally, resulting in satisfied customers and repeat business.
• Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
• Took and submitted orders that accommodated customer preferences and dietary requirements.
• Assisted in menu development by providing feedback on popular dishes and guest requests.
• Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
• Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
• Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.
• Contributed to restaurant's social media marketing by capturing and sharing appealing photos of special dishes and events.
• Ensured accurate billing and efficient payment processing, maintaining restaurant's reputation for reliability.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked guests' identification before serving alcoholic beverages.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
• Handled any guest complaints or concerns professionally, taking appropriate action when necessary.
• Carried out professional service, retaining polite and friendly approach at all times.
• Worked with banquet manager to coordinate event set up and schedule.
• Arranged linens and table settings according to seating plan and event theme.
• Replenished condiments and other supplies at tables and service bars.
• Inspected dishes and utensils for cleanliness.

• Handled cash transactions accurately while maintaining accountability for all financial transactions within assigned sections during shifts.
• Facilitated smooth front-of-house operations by coordinating with kitchen staff to ensure timely food preparation and delivery to guests.
• Ensured compliance with local health codes, alcohol regulations, and other relevant laws by staying current on industry standards and maintaining proper documentation.
• Established strong relationships with local community members which resulted in increased patronage from nearby businesses.
• Addressed customer complaints promptly with empathy while taking corrective actions when necessary to ensure overall satisfaction levels remain high.
• Maintained an attractive dining area through diligent attention to ambiance, lighting, music selection, and table settings.
• Assisted in developing advertising campaigns highlighting unique aspects of the restaurant''s offerings leading to increased awareness and sales.
• Inspected dishes and utensils for cleanliness.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Checked guests' identification before serving alcoholic beverages.
• Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.