Heidi Robuck

Dynamic professional with a proven track record at Commonwealth of Pa DHS, excelling in teamwork and communication. Enhanced resident satisfaction through compassionate care and meticulous attention to detail. As Director at CMSU/Hope Enterprises, fostered a culture of continuous improvement, empowering staff and driving engagement, resulting in improved retention rates. I worked continuously with 20+ staff and a caseload of 60+ clients with ID/MR and Autism. I assured the highest quality of services were provided to each person we served. Worked as a team with county providers ensuring each client was successful in meeting personal needs and goals written in ISP's. Monitored and processed weekly paperwork provided from staff. Prepared monthly billing for each client for processing. I attended each client's ISP and worked with the IDT closely to monitor the need for updates as needed. Submitted a quarterly review of services for each client. All staff were scheduled for required staff meetings and trainings. Analyzed administrative program program and fiscal information, ensuring compliance of ID/MR, Autism services as well as provided support with all providers of service for the best possible quality of services in achieving goals. High standard of program effectiveness.