Heidi Romascavage
Allentown
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management at Ollie's Bargain Outlet. Proven leadership skills in training and supervising staff, enhancing workplace safety, and improving operational efficiency. Recognized for problem resolution and maintaining high standards of stockroom organization, ensuring a seamless shopping experience for customers.
Overview
8
8
years of professional experience
Work History
Department Supervisor
Ollie's Bargin Outlet
04.2024 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Keep my department stocked as well as ensuring ad promotional items are displayed correctly.
- Recover my department by making sure everything is folded, faced, and pulled forward.
- Price adjustments
- Inventory counts
- Rewraps
Store Associate
Sheetz
07.2023 - 03.2024
- Most of my time was spent in the kitchen preparing food as well as continuously checking for QA violations regarding food safety.
- Additional responsibilities included the cash register as well as providing customer service and helping the customers with ordering food from the kiosks.
- I would retrieve sales floor items for online orders
- Prep food for the walk in cooler every morning
- I have also been given supervisor training which included kitchen and sales floor counts, inputting waste numbers into the computer, running the shift, delegating tasks, handling everyone’s break times, returns and code walks, customer complaints, fixing gas station problems, and training.
Store Associate
Giant Food Stores
08.2022 - 08.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked in multiple departments including the front end, Giant Direct, Beer Garden, Produce, and Floral.
Operations Manager
Dollar Tree
05.2020 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Received trucks every two weeks as well as vendors.
- Cash management including taking the deposit to the bank every night and ensuring a balanced safe and register tills.
- Maintained accurate paperwork and book keeping responsibilities.
- Conducted interviews
Core Hostess
BJ's Restaurant & Brewhouse
02.2020 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Rite Aid
07.2017 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Emmaus High School
Emmaus06-2019
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Staff supervision
- Inventory management
- POS systems operations
- Policy enforcement
- Receiving oversight
- Stockroom organization
- Leadership
- Stock management
- Recovery management
Timeline
Department Supervisor
Ollie's Bargin Outlet
04.2024 - Current
Store Associate
Sheetz
07.2023 - 03.2024
Store Associate
Giant Food Stores
08.2022 - 08.2023
Operations Manager
Dollar Tree
05.2020 - 08.2022
Core Hostess
BJ's Restaurant & Brewhouse
02.2020 - 03.2020
Cashier
Rite Aid
07.2017 - 11.2017
High School Diploma -
Emmaus High School
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