Helaina LeGrand
Confluence
Summary
Resourceful Conference Services Manager known for high productivity and efficient task completion. Specialize in strategic planning, client relationship management, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of complex events.
Overview
8
8
years of professional experience
Work History
Conference Services Manager & Wedding Coordinator
Seven Springs Mountain Resort
Champion
07.2022 - Current
- Organized and coordinated all aspects of conferences, including registration, hotel accommodations, meals, audio and visual equipment, meeting rooms, and transportation.
- Analyzed market trends related to the conference industry in order to identify potential opportunities for growth or expansion.
- Created promotional materials for upcoming conferences in order to attract attendees.
- Managed on-site activities for conferences to ensure a successful event.
- Listened actively and responded quickly to client needs to handle associated challenges.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Attended and participated in industry events.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Coordinated with vendors to ensure timely delivery of flowers, catering services, photography services, and other related items.
Pastry Chef / Sous Chef
Liberty Mountain Resort
Fairfield
05.2021 - Current
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Improved performance of team members resulting in high-quality meals produced daily.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
- Assisted head chef with scheduling, training and professional development for team.
- Conducted daily line checks, food reviews and taste tests to make improvements and correct deficiencies.
- Supervised preparation and presentation of desserts for catered events.
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
- Answered customer product-related questions by providing ingredients and preparation information.
Baker / Bakery Supervisor
Liberty Mountain Resort
Fairfield
12.2019 - 05.2021
- Oversaw baking and cooking training to assist new staff members in professional development.
- Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Designed appealing product displays to maintain unique presentation.
- Created attractive dessert trays for catering events.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Displayed freshly baked items, including muffins, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Inspected products for quality assurance before display.
Monitored cooking completion times for efficient use of ovens and other equipment. - Controlled spoilage by generating turn movement and maintaining monthly inventory.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
Chef / Prep Cook
Liberty Mountain Resort
Fairfield
11.2018 - 05.2021
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Checked stock deliveries for safety, quality and quantity.
- Remained attentive to detail and committed to accurate and thorough responses to expressed culinary and service needs.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Liaised closely with kitchen and front-of-house personnel.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Assistant Merchandise Manager
American Eagle Outfitters, Inc
Gettysburg
02.2018 - 11.2018
- Key holder.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for
- assigned displays.
Monitored stock to maintain sufficient quantity of featured product. - Displayed appropriate signage for products and sales promotions.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Engaged with customers to find clothes that fit their specific needs.
- Met quota every month on jean sales, credit card activations, and accessories.
Education
High School Diploma -
PA Cyber Charter
Harrisburg, PA06.2015
Associate of Applied Science - Culinary Arts
Harrisburg Area Community College
Harrisburg, PASkills
- Team Building
- Attention to Detail
- Decision Making
- Event planning
- Promotional material design
- Strong organizational skills
- Multitasking
- Database entry
- Telephone etiquette
- Attention to detail
Timeline
Conference Services Manager & Wedding Coordinator
Seven Springs Mountain Resort
07.2022 - Current
Pastry Chef / Sous Chef
Liberty Mountain Resort
05.2021 - Current
Baker / Bakery Supervisor
Liberty Mountain Resort
12.2019 - 05.2021
Chef / Prep Cook
Liberty Mountain Resort
11.2018 - 05.2021
Assistant Merchandise Manager
American Eagle Outfitters, Inc
02.2018 - 11.2018
High School Diploma -
PA Cyber Charter
Associate of Applied Science - Culinary Arts
Harrisburg Area Community College