Helen Ramos

• Ensured donor safety by monitoring pheresis processes and promptly responding to equipment alarms.
  
• Supported donor flow through exceptional customer service and effective resolution of floor concerns.
  
• Upheld hygiene standards for equipment and maintained room readiness in accordance with safety protocols.
• Verified patient information, collected specimens, and recorded results in laboratory computer system.
• Assisted with donor registration, collection of specimen and phlebotomy procedures.

Led cross-department safety programs, reducing incidents by 25% through improved training and compliance enforcement.
Oversaw internal audits and OSHA-compliant inspections, achieving a 30% increase in regulatory performance.
Managed HR functions including onboarding and training, resulting in a 15% boost in employee engagement.
Administered payroll timekeeping, monitored FMLA/LOA, and coordinated medical claim processes and return-to-work efforts.

• Investigated complex multi-state claims, achieving 20% faster resolution and minimizing financial risk.
• Collaborated with legal, medical, and HR teams to enhance claim strategy discussions and support for employees.
• Delivered thorough documentation and ensured regulatory compliance, leading to streamlined operations and fewer audit flags.