Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Witman

Quakertown

Summary

Looking to get back into the medical field after many years away. The past 18 years I have been taking care of my children and taking on jobs that would work around their busy schedule. I have missed this line of work and look forward to getting back into the field of helping people.

Overview

31
31
years of professional experience

Work History

Emergency Room Registrar

St Luke's Grandview Campus
06.2023 - Current


  • Greets/directs patients/visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Enforces visitor policy for the ED.
  • Greeting patients, collecting demographic, insurance, and medical information, and accurately entering this data into the hospital's computer system with attention to detail.
  • Identifying insurance eligibility, identifying potential issues and fixing them in the hospital computer system.
  • Identifying financially at risk patients and connecting them with financial counseling services, potentially collecting co-pays or payments for non-covered services.
  • Maintaining accurate and confidential patient records, ensuring all necessary forms and documentation are completed and filed correctly.
  • Providing a positive and helpful experience for patients and their families.
  • Following HIPAA guidelines and other relevant regulations regarding patient privacy and confidentiality.
  • Collaborating with nurses, doctors, and other staff to ensure smooth patient flow and effective care.
  • Training of new hires
  • Bedboard
  • Operator duties
  • Compiled and organized paperwork needed for daily operations




Operations Supervisor / Human Resource Assistant

Dorney Park and Wildwater Kingdom
06.2021 - Current
  • Help employees thru their onboarding process.
  • Data entry
  • I9 documentation
  • Interviewed perspective Associates.
  • Hired Associates and helped them through the pipeline process.
  • Trained new employees.
  • Processed paperwork coming thru into our Databases, Kronos, and Files
  • Addressed issues, problems, and concerns proactively with open door policy.
  • Oversaw personnel, including hiring, motivating, and disciplining team members.
  • Supported company-wide record-keeping requirements by documenting daily activities, attendance, training checklists, Counseling's, witness statements, DORS, downtime, and notable incidents.
  • Fielded questions from Associates and Guests using phone and email.
  • Empowered employees to independently resolve problems and disputes.
  • Motivated employees to continuously grow knowledge and enhance abilities.
  • Kept areas clean, organized, and in line with company professional standards.
  • Answered phone calls for employee questions.
  • Maintained daily paper and electronic logs for attendance.
  • Employed safety and security procedures to protect sensitive information.
  • Kept Databases organized and updated for efficient use.
  • Verified file completeness and accuracy and tracked down missing information for records.
  • Contributed ideas for improving work processes.
  • Made sure daily reports were filed each hour.
  • Stayed on top of Minor Labor Law and followed up on Associates close to violating.
  • Improved team performance by providing direction and hands-on support.

Area Supervisor- Park Operations Office

Dorney Park and Wildwater Kingdom
03.2020 - 06.2021
  • Checklists, Counseling's, witness statements, DORS, downtime, and incidents
  • Interviewed perspective Associates.
  • Hired Associates and helped them thru the pipeline process.
  • Processed paperwork coming thru into our Databases, Kronos, and Files
  • Addressed issues, problems, and concerns proactively with open door policy.
  • Fielded questions from Associates and Guests using phone and email.
  • Supported company-wide record-keeping requirements by documenting daily activities, attendance, training.
  • Kept areas clean, organized, and in line with company professional standards.
  • Answered phone calls for employee questions.
  • Maintained daily paper for attendance.
  • Employed safety and security procedures to protect sensitive information.
  • Kept Databases organized and updated for efficient use.
  • Made sure daily reports were filed each hour.

Team Lead Ambassador

Dorney Park and Wildwater Kingdom
03.2018 - 11.2019
  • Scheduling
  • Overseeing employee's time
  • Management
  • Lost children
  • Game activity
  • Handling complaints with guests.
  • Park clean up
  • Addressed issues, problems, and concerns proactively with open door policy.
  • Motivated employees to continuously grow knowledge and enhance abilities.
  • Empowered employees to independently resolve problems and disputes.
  • Contributed ideas for improving work processes.
  • Helped out where needed in other departments.
  • Directing guests.
  • Family of the Day

Ambassador

Dorney Park & Wildwater Kingdom
04.2017 - 06.2017
  • As an Ambassador, we helped make the guests have the best day possible! Starting with picking the Family of the Day, then staffing the Family Care Center and Guest Services in the Water Kingdom. We would reunite lost children with parents or help find lost children. Set up and play games with children in Planet Snoopy and the Wildwater Kingdom. Roam the park looking for guests who are lost or needing help, if lost we walk them to the ride or destination they are looking for. We handled complaints to make our Guests have their Best Day. Always helping with keeping our Park clean and directing Guests on where they need to go. When needed, helped ticket taking, parking, Premium Services or Guest Services.

Substitute Aide

Quakertown Community School District Service Center
11.2015 - 05.2017
  • I was responsible for one-on-one interaction with children who needed that extra help.
  • I helped teachers with classroom lessons and breaks.

Checkout Coach

GIANT Food Stores
05.2004 - 04.2012
  • As a Checkout Coach, I would supervise the Cashiers, Baggers, and Guest Services.
  • I was responsible for keeping the front end running smoothly, giving breaks, Lottery, Western Union, auditing and monthly testing of Cashiers.
  • I would handle customer and employee complaints.
  • I would also work as the Store Accountant.
  • There I was responsible for reconciling the previous day's receipts for the store, lottery, and Western Union.
  • I would also have the cashiers and UScan ready to start their day.

EMT

Upper Bucks Regional EMS Inc
01.2001 - 01.2005
  • Responsible for on scene medical care, stabilization, and transportation to local emergency medical facilities.
  • Answer 911 calls
  • Evaluated a patients condition, determine the nature and extent of injuries or illness , and prioritize care.
  • Provided essential life-saving interventions like CPR, controlling bleeding, bandaging wounds, and administering oxygen.
  • Safely and efficiently transport patients to hospitals ensuring continuous monitoring during transport.
  • Responsible for maintaining the ambulance and medical equipment, ensuring they are in good working order and properly stocked

Medical Assistant

Buxmont Cardiovascular Specialist
03.2000 - 04.2001
  • Vitals Signs
  • Recorded medical history
  • Assisted with examinations
  • Managed patient records and appointments
  • Phlebotomy
  • EKGS
  • Injections
  • Holter Monitors
  • Sterilized equipment
  • Scheduled outpatient procedures and made sure test results were within normal limits
  • Processed patients
  • 24 hour monitor placement and processing
  • Answered and returned phone calls for Doctors

Medical Assistant

Bi County Medical Associates
01.1995 - 01.2000
  • Vitals Signs
  • Recorded medical history
  • Assisted with examinations and minor surgeries.
  • Assisted with Sigmoidoscopies
  • Managed patient records and appointments
  • Phlebotomy
  • EKGS
  • Injections
  • Holter Monitors
  • Sterilized equipment
  • Processed patients
  • 24 hour Holter monitor placement and processing
  • Answered and returned phone calls for Doctors
  • Processed abnormal labs for doctors and called patients

Education

High School -

Neshaminy High School
01.1990

EMT - undefined

Bucks County Community College
01.1994

Medical Assistant and Phlebotomy - undefined

Bucks County Technical School
01.1992

Skills

  • Empathy
  • Focused
  • Leadership Skills
  • Dependable
  • Communication skills
  • Medical records
  • Active listening skills
  • Patient relations
  • Computer proficiency
  • Motivated Team Player
  • Administrative duties

Timeline

Emergency Room Registrar

St Luke's Grandview Campus
06.2023 - Current

Operations Supervisor / Human Resource Assistant

Dorney Park and Wildwater Kingdom
06.2021 - Current

Area Supervisor- Park Operations Office

Dorney Park and Wildwater Kingdom
03.2020 - 06.2021

Team Lead Ambassador

Dorney Park and Wildwater Kingdom
03.2018 - 11.2019

Ambassador

Dorney Park & Wildwater Kingdom
04.2017 - 06.2017

Substitute Aide

Quakertown Community School District Service Center
11.2015 - 05.2017

Checkout Coach

GIANT Food Stores
05.2004 - 04.2012

EMT

Upper Bucks Regional EMS Inc
01.2001 - 01.2005

Medical Assistant

Buxmont Cardiovascular Specialist
03.2000 - 04.2001

Medical Assistant

Bi County Medical Associates
01.1995 - 01.2000

EMT - undefined

Bucks County Community College

Medical Assistant and Phlebotomy - undefined

Bucks County Technical School

High School -

Neshaminy High School

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Helen Witman