Helena Augustin
Philadelphia
Summary
Dynamic professional with extensive experience in patient scheduling and service recovery at Starbucks-PennMedicine. Proven ability to manage high-volume interactions with empathy and efficiency, ensuring patient needs are met. Skilled in appointment confirmations and check-in procedures, while fostering a collaborative environment to enhance service delivery.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks- PennMedicine
Philadelphia
12.2023 - Current
- Provide personalized, culturally sensitive service to 200+ patients, visitors, and clinical staff daily.
- Strive to anticipate and respond to patient needs with empathy, often assisting those waiting for appointments or supporting loved ones.
- Escalate concerns appropriately to leadership and ensure service recovery while maintaining professionalism.
- Consistently practice infection control and safety standards in a hospital environment.
Onsite Building Supervisor
Temple University
Philadelphia
06.2022 - 05.2023
- Acted as the first point of contact for over 1,000 weekly patrons, handling access, eligibility checks, and issue resolution.
- Maintained accurate documentation using Temple’s Banner system and managed confidential member interactions in accordance with HIPAA.
- Collaborated with campus leadership to implement process changes and relay real-time concerns.
- Communicated facility wait times and delays clearly to ensure service transparency.
Cashier/Stocker
ALDI
Philadelphia
01.2022 - 09.2022
- Verified customer purchases and reconciled receipts for end-of-day reporting and payment accuracy.
- Supported inventory tracking, supply ordering, and organization—ensuring essential items remained in stock.
- Assisted customers in a timely and patient-centered manner while managing simultaneous front-end operations.
Sales Associate/Keyholder
Bath and Body Works
Philadelphia
03.2020 - 02.2021
- Provided consultative support to over 100 daily customers with sensitivity to fragrance/skin needs.
- Educated customers on product usage while demonstrating active listening and service recovery skills.
- Trained junior associates, supported opening/closing, and participated in point-of-sale reconciliations.
Education
Bachelor of Arts - Health Studies, French, Healthcare Management
Temple University
Philadelphia, PA05.2023
Skills
- Patient Scheduling (Phone & In-Person)
- Check-In/Check-Out Procedures
- Voicemail Retrieval & Message Routing
- Appointment Confirmations & Cancellations
Languages
- English
- French
- Haitian Creole
Leadership Experiences Activities Volunteer
- Black Professional Health Associations (Temple University), 09/01/21, 08/31/22, Treasurer, Developed and implemented comprehensive budgets, optimizing resource allocation for various events and programs., Successfully led fundraising efforts, securing sponsorships to enhance the organization's financial resources., Worked closely with the executive board to align financial goals with organizational objectives and contribute to strategic decision-making.
- Temple University, 12/01/20-05/31/23, Peer Educator, Used Temple University Banner system to maintain confidential student records relating to education and personal files., Counseled students regarding educational issues such as course and program selection, class scheduling and registration, and career planning., Created plans and communicated deadlines to ensure advising projects were completed on time., Pointed students to relevant information about academic and personal support services available on campus.
Licenses Certifications Honors Awards
- Adult First Aid, CPR, AED, American Red Cross, 03/01/22
- Certified EKG Technician (EKG), National Healthcareer Association (NHA), 06/01/20
- Certified Medical Assistant, National Healthcareer Association (NHA), 03/01/20
- Basic Life Support for Healthcare Providers (BLS), American Heart Association
- President and Provost's Scholarship, Temple University, Office of Undergraduate Admissions, Guaranteed for first four (4) consecutive full-time semesters.
- Ted Feschuk 2023 Recipient, Temple University, This award is presented each year in the Spring semester to an undergraduate or graduate student staff in recognition of their exemplary service, and commitment to the gym facilities department.
Timeline
Barista
Starbucks- PennMedicine
12.2023 - Current
Onsite Building Supervisor
Temple University
06.2022 - 05.2023
Cashier/Stocker
ALDI
01.2022 - 09.2022
Sales Associate/Keyholder
Bath and Body Works
03.2020 - 02.2021
Bachelor of Arts - Health Studies, French, Healthcare Management
Temple University
Similar Profiles
Shernaniah Xavier BurkeShernaniah Xavier Burke
Medical Assistant at PennMedicine Lancaster GeneralMedical Assistant at PennMedicine Lancaster General
Anastasia HarrisAnastasia Harris
Patient Services Associate at PennmedicinePatient Services Associate at Pennmedicine
Denise McGinley RN, BSNDenise McGinley RN, BSN
Registered Nurse P.A.C.U at PennMedicineRegistered Nurse P.A.C.U at PennMedicine
Grace HumphriesGrace Humphries
Art Handling Specialist at Crozier Fine ArtsArt Handling Specialist at Crozier Fine Arts
Marie Rosette PierreMarie Rosette Pierre
Home Health Aide at Private DutyHome Health Aide at Private Duty