Henry Cruz
Sinking Spring
Summary
Dynamic entrepreneur with property management expertise and a proven track record at JC Properties, excelling in tenant relations and lease administration. Skilled in negotiation and maintenance, I effectively maximized rental income while ensuring compliance with regulations. Recognized for enhancing customer satisfaction and streamlining operations through strategic marketing and communication initiatives.
Overview
7
7
years of professional experience
Work History
Owner
JC Properties Pa
01.2023 - Current
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state, and federal regulations.
ATM Operator
Henry J Cruz ATM's
01.2023 - Current
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Performed general equipment maintenance and repair to minimize downtime.
- Excellent communication skills, both verbal and written.
Operations Manager
Puerta Del Sol
11.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Operations Manager
Rancho Merengue Cafe Inc
10.2018 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Arts - Business
Pennsylvania State University
Reading05-2022
High School Diploma -
Wilson High School
Reading, PA06-2018
Skills
- Real estate license
- Tenant and eviction laws
- Marketing tactics
- Social media control
- Tenant relations
- Lease administration
- Maintenance
- Negotiation
- Property inspections
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Owner
JC Properties Pa
01.2023 - Current
ATM Operator
Henry J Cruz ATM's
01.2023 - Current
Operations Manager
Puerta Del Sol
11.2019 - Current
Operations Manager
Rancho Merengue Cafe Inc
10.2018 - Current
Bachelor of Arts - Business
Pennsylvania State University
High School Diploma -
Wilson High School
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