Herbert Smith
Bethlehem
Summary
Accomplished leader at Lowe's Home Improvement, adept in fostering teamwork and collaboration, and driving continuous improvement. Spearheaded initiatives that led to the highest LTR in 2021 and consistently surpassed sales targets. Renowned for exceptional customer service expertise and developing high-performing teams. Recognized for professional networking and cross-functional collaboration, contributing to significant achievements and store accolades.
Overview
18
18
years of professional experience
Work History
District Pro and Services Support Manager
Lowes Home Improvment
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Nominated to DPSSM Council for 2025
Specialty Assistant Store Manager
Lowes Home Improvment
11.2022 - 04.2023
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
Specialty Assistant Store Manager
Lowes Home Improvment
02.2020 - 11.2022
- Lead store to highest LTR in the company for 2021.
- Achieved highest AOS score the district (3rd in the Region) for 2022.
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
- Boosted sales performance with targeted marketing strategies and promotions.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
Specialty Department Supervisor
Lowes Home Improvment
09.2019 - 02.2020
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
- Evaluated suppliers based on quality assurance criteria, cultivating reliable partnerships that led to increased cost savings.
- Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
Appliance Sales Specialist
Lowes Home Improvment
04.2012 - 09.2018
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Ranked in the Top 25 Sales Specialists in the Company 2012-2018
- Store Of The Year 2017 (Store was also nominated 2015 and 2016)
Appliance Sales Specialist
Lowes Home Improvment
10.2008 - 04.2012
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
Specialty Department Manager
Lowes Home Improvment
02.2007 - 10.2008
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
Education
Forensic Psychology
John Jay College of Criminal Justice
New York, NYSkills
- Teamwork and collaboration
- Problem-solving
- Continuous improvement
- Training and mentoring
- Customer service expertise
- Team development
- Performance management
- Leading team meetings
- Conflict management
- Client retention
- Professional networking
- Cross-functional collaboration
Timeline
District Pro and Services Support Manager
Lowes Home Improvment
04.2023 - Current
Specialty Assistant Store Manager
Lowes Home Improvment
11.2022 - 04.2023
Specialty Assistant Store Manager
Lowes Home Improvment
02.2020 - 11.2022
Specialty Department Supervisor
Lowes Home Improvment
09.2019 - 02.2020
Appliance Sales Specialist
Lowes Home Improvment
04.2012 - 09.2018
Appliance Sales Specialist
Lowes Home Improvment
10.2008 - 04.2012
Specialty Department Manager
Lowes Home Improvment
02.2007 - 10.2008
Forensic Psychology
John Jay College of Criminal Justice
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