Herman Surijanto
Philadelphia
Summary
Dynamic professional with a proven track record at BEST Staffing Solution, excelling in client relationship management and problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Adept at analyzing market trends and implementing strategic initiatives, demonstrating strong attention to detail and a commitment to continuous improvement.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shipping Department
Associated Production Services Inc
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Account Manager, Preferred Accounts
BEST Staffing Solution
11.2021 - 12.2022
- Cultivated strong client relationships through regular communication and personalized service.
- Analyzed client needs to provide tailored solutions and improve satisfaction.
- Developed strategic account plans to maximize revenue opportunities and client growth.
- Monitored temporary workers to identify trends and recommend improvements.
- Collaborated with cross-functional teams to drive service enhancements based on client feedback.
- Provided leadership and coaching for temporary workers by analyzing performance and adapting to customer recommendations.
- Enhanced customer satisfaction by addressing and resolving temporary workers issues promptly and professionally.
- Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts.
Head of Project Department
PT. Himalaya Mitra Selaras
05.2012 - 10.2021
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Project Manager
PT. Fondaco Mitratama
08.2009 - 04.2012
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans utilizing Agile methodologies to enhance workflow efficiency.
- Managed stakeholder communications, ensuring alignment with project goals and timelines.
- Implemented risk management strategies to mitigate potential project obstacles.
- Analyzed project performance data to identify areas for improvement and optimize processes.
- Coordinated resource allocation to maximize productivity across multiple projects simultaneously.
- Established best practices for project documentation, improving information accessibility and compliance.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Senior Account Manager
PT, Multitech Trans Nusantara
05.2005 - 07.2008
- Developed and maintained strong client relationships to drive account growth and retention.
- Led cross-functional teams to implement strategic initiatives, enhancing service delivery and client satisfaction.
- Streamlined communication processes between departments, resulting in faster response times and increased efficiency.
- Analyzed market trends to identify new business opportunities and propose tailored solutions for clients.
- Managed contract negotiations, ensuring favorable terms while maintaining compliance with company policies.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Enhanced communication between departments for more effective problem-solving and collaboration.
Education
Advanced Diploma of Business Administration - Business Administration And Management
Central Queensland University
Melbourne, Australia10-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Computer skills
- Active listening
Certification
Manual Handling
Meeting Guest Expectations
The Power To Be Excellent
Agency Certification of Life Insurance
Languages
English
Full Professional
Timeline
Shipping Department
Associated Production Services Inc
01.2023 - Current
Account Manager, Preferred Accounts
BEST Staffing Solution
11.2021 - 12.2022
Head of Project Department
PT. Himalaya Mitra Selaras
05.2012 - 10.2021
Project Manager
PT. Fondaco Mitratama
08.2009 - 04.2012
Senior Account Manager
PT, Multitech Trans Nusantara
05.2005 - 07.2008
Advanced Diploma of Business Administration - Business Administration And Management
Central Queensland University
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