Herminio Wong Santos

• Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
• Increased customer satisfaction scores by effectively managing the real-time queue, ensuring prompt response times to inbound calls.
• Prepared and maintained reports, dashboards and monthly packages.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.

Coordination of the work teams in charge, delegating tasks according to their skills.
• Leadership of the company's administrative functions to ensure its normal operation.
• Identification of areas of opportunity where costs can be reduced and resources can be used.
• Effective attention and resolution of doubts or complaints made by customers.

Selection, coordination and supervision of the sales staff in charge.
• Guidance to achieve compliance with sales quotas and established monthly goals.
• Maintenance and development of the client portfolio in charge.
• Holding periodic meetings with the sales staff in charge.
• Control of the quality, competitiveness and margins expected by the company.

• After-sales follow-up of customers, guaranteeing their satisfaction and loyalty.
• Incentive and motivation of the sales team to increase performance and results.
• Guidance to achieve compliance with sales quotas and established monthly goals.
• Control of the correct execution of sales processes.
• Holding periodic meetings with the sales staff in charge.
• Selection, coordination and supervision of the sales staff in charge.