Hieu Pham
Pittsburgh
Summary
Results-driven professional with proven success in enhancing team processes and workflows. Strong interpersonal skills combined with excellent time management and problem-solving abilities. Dependable and detail-oriented, excelling in fast-paced environments while managing multiple tasks effectively.
Overview
7
7
years of professional experience
Work History
Billing Liaison /Patient Intake Specialist
Emerald Home Health
Carnegie
12.2023 - Current
- Executed compliant monthly closing processes, including accruals and journal entries.
- Monitored accounts receivable to ensure prompt invoice payments.
- Verified claims coding accuracy according to ICD-10 standards.
- Entered procedure codes and patient data into billing software for efficient invoicing.
- Streamlined patient referral process from consultation to specialist appointment.
- Compiled patient referral packets with essential forms and documents.
- Generated reports on patient visits, referrals, admissions, discharges, and transfers.
Co-foreman
Baker's Waterproofing
Washington
05.2021 - 11.2023
- Executed polyurethane and epoxy crack injection to ensure structural integrity.
- Installed interior perimeter drain systems for effective water management.
- Conducted hand excavation and waterproofing to prevent moisture intrusion.
- Facilitated sump pump and window well installations for enhanced drainage solutions.
- Trained new employees on safety regulations, operational procedures, and company policies.
- Provided guidance and mentoring to newly hired employees on various company programs.
- Established clear expectations and motivated teams to consistently exceed performance goals.
PAYMENT SPECIALIST / CODER
Physicians Immediate Care,
Pittsburgh
01.2019 - 05.2021
- Formulated payment plans and discussed restructuring options with clients on past due accounts.
- Reviewed accounts monthly to assess aging and pursue collections.
- Analyzed loan loss reports for senior management to evaluate portfolio performance.
- Managed high volume of in-bound calls regarding reconciliation of delinquent accounts.
- Executed targeted collections on accounts overdue by more than 90 days.
- Tracked contracts, proposals, and waivers to ensure accurate billing.
- Investigated discrepancies related to customer accounts and payments.
- Monitored overdue accounts using automated information systems.
PAYMENT SPECIALIST
UPMC
Pittsburgh
03.2018 - 01.2019
- Managed accurate data entry and balanced payments for all UPMC entities.
- Prepared documentation for receivables and transfers to ensure timely processing.
- Applied undistributed payments on EPIC billing system for efficient tracking.
- Posted and coded non-cash data by selecting appropriate standard codes.
- Processed tax-exempt certificates, coupons, and vendor credit inquiries promptly.
- Managed monthly reconciliation schedules for assigned accounts to maintain accuracy.
- Compiled and analyzed loan loss reports for senior management review to measure portfolio performance.
Education
Associate of Applied Science - Criminal Justice
Kaplan Career Institute
Pittsburgh, PA07.2011
Skills
- Structural repair and waterproofing
- Employee training and leadership
- OSHA safety compliance
- Moisture control and drainage systems
- Microsoft Office Suite and CAD proficiency
- Problem solving and customer service
- Billing software and data entry
- Patient intake and accounts receivable
Languages
Vietnamese
Native/ Bilingual
Timeline
Billing Liaison /Patient Intake Specialist
Emerald Home Health
12.2023 - Current
Co-foreman
Baker's Waterproofing
05.2021 - 11.2023
PAYMENT SPECIALIST / CODER
Physicians Immediate Care,
01.2019 - 05.2021
PAYMENT SPECIALIST
UPMC
03.2018 - 01.2019
Associate of Applied Science - Criminal Justice
Kaplan Career Institute
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