Hilary Berger
Watsontown
Summary
Driven and detail-oriented professional with experience at Walmart enhancing customer satisfaction through meticulous order fulfillment and efficient problem-solving. Excelled in team motivation and quality control at Brodart, demonstrating exceptional planning, organization, and relationship-building skills. Achieved high levels of accuracy and operational efficiency, underscoring a commitment to excellence and customer service.
Overview
12
12
years of professional experience
Work History
Digital Personal Shopper
Walmart
04.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Material Handler
Brodart
09.2012 - 04.2020
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
- Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
Education
High School Diploma - College Prep
Warrior Run High School
Turbotville, PA06.2007
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Flexible schedule
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Product knowledge
Timeline
Digital Personal Shopper
Walmart
04.2020 - Current
Material Handler
Brodart
09.2012 - 04.2020
High School Diploma - College Prep
Warrior Run High School
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