Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hillary Rivera-Rodriguez

Catasauqua

Summary

Dynamic Medical receptionist skilled in managing high-volume patient interactions and ensuring accurate insurance verification. Known for exceptional customer service and the ability to multitask effectively, enhancing patient satisfaction and operational efficiency.

Experienced with managing patient appointments and front desk operations in dental settings.

Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Dental Receptionist

Center Valley Dental
Center Valley, PA
08.2023 - 12.2024
  • Scheduled patient appointments using dental management software to optimize daily operations.
  • Verified insurance information and processed claims to ensure accurate billing.
  • Managed patient records with confidentiality and compliance to regulations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Trained new reception staff on office protocols and software systems for seamless integration.

Oral Surgeon Receptionist

Stroud Oral & Facial Surgery
Stroudsburg, PA
05.2020 - 03.2022
  • Collaborated with multidisciplinary teams to develop patient treatment plans and improve outcomes.
  • Managed surgical schedules to optimize workflow and minimize patient wait times effectively.
  • Developed strong relationships with patients by demonstrating empathy, understanding, and professionalism throughout all aspects of their surgical journey.
  • Maintained detailed records of all surgeries performed, contributing to ongoing research efforts related to oral surgery outcomes and techniques.
  • Managed a high volume of emergency cases effectively, prioritizing patient needs while maintaining quality standards.

Education

Associate of Applied Science -

McCann School of Business & Technology
PA
04-2020

High School Diploma -

Liberty High School
Bethlehem, PA
06-2015

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling
  • Incoming call reception
  • Payment processing
  • Insurance verification
  • Insurance billing
  • Patient scheduling
  • Front office management
  • HIPAA compliance
  • Electronic dental record (EDR)
  • Financial plan options
  • Patient file management
  • Billing department support
  • Customer service
  • Patient billing
  • Cash handling
  • Flexible schedule
  • Insurance authorizations
  • Medical coding
  • Medical terminology

Languages

Spanish
Full Professional

Timeline

Dental Receptionist

Center Valley Dental
08.2023 - 12.2024

Oral Surgeon Receptionist

Stroud Oral & Facial Surgery
05.2020 - 03.2022

Associate of Applied Science -

McCann School of Business & Technology

High School Diploma -

Liberty High School
Hillary Rivera-Rodriguez