HILTON PIAH
Sharon Hill
Summary
Dedicated Recovery Specialist with expertise in behavioral health support and treatment coordination. Proven ability to implement recovery plans, negotiate debt recovery strategies, and foster client engagement. Strong communication and problem-solving skills enhance client well-being and recovery outcomes. Committed to delivering results while ensuring compliance with industry standards and regulations.
Overview
5
5
years of professional experience
Work History
Recovery Specialist
Holcomb Behavioral Health Systems
Exton
12.2024 - Current
- Collaborated with clients to create personalized recovery plans that align with individual goals.
- Led support groups for individuals facing behavioral health challenges, fostering a supportive community environment.
- Coordinated with healthcare professionals to ensure comprehensive care.
- Monitored client progress and provided ongoing feedback during meetings.
- Documented client interactions and maintained accurate records in systems.
- Provided education on effective coping strategies and available recovery resources, empowering clients in their journey.
- Provided support to individuals in recovery from substance abuse and other mental health issues.
Mental Health Technician
Horsham Clinic
Ambler
01.2023 - 09.2025
- Monitored patient behavior, reporting significant changes to clinical team for timely intervention.
- Assisted with daily living activities while providing emotional support, enhancing patient well-being.
- Collaborated with healthcare professionals to implement treatment plans.
- Documented patient progress and facilitated therapeutic conversations to promote recovery.
- Executed crisis intervention and de-escalation techniques during critical situations.
- Facilitated group therapy sessions under supervision of licensed staff.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Field Technician
Peloton
Bristol
08.2021 - 02.2023
- Collaborated with team members to achieve timely service delivery, enhancing customer satisfaction.
- Diagnosed technical issues and provided efficient troubleshooting solutions.
- Installed and maintained fitness equipment at customer locations.
- Utilized diagnostic tools to assess equipment performance effectively.
- Communicated with management to update on project progress, ensuring alignment with service goals.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Resolved customer inquiries promptly, contributing to positive customer experiences and retention.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
Education
GED -
Pathways PA
Holmes06-2017
Skills
- Recovery planning
- Treatment coordination
- Case management
- Patient observation
- Progress monitoring
- Crisis intervention
- Behavioral health support
- Documentation practices
- Group facilitation
- Problem solving
- Time management
- Team collaboration
- Communication strategies
- Active listening
- Emotional intelligence
Timeline
Recovery Specialist
Holcomb Behavioral Health Systems
12.2024 - Current
Mental Health Technician
Horsham Clinic
01.2023 - 09.2025
Field Technician
Peloton
08.2021 - 02.2023
GED -
Pathways PA