Hima Sheela
Pittsburgh
Summary
Dynamic customer service professional with over four years of experience, including two years as a full-time bank teller and one year as a Relationship Resource Teller (RRT) at PNC Bank. Proven track record in building strong customer relationships, identifying financial needs, and delivering tailored solutions that drive sales, achieving the highest revenue generation twice in the region. Skilled in overseeing teller operations and providing exceptional service in high-volume banking environments while educating customers on new technologies and banking products. Customer-focused individual adept at quickly establishing rapport and fostering long-term client loyalty.
Overview
16
16
years of professional experience
Work History
RRT, Backup Teller and Teller
PNC Bank
10.2022 - Current
- Building relationships and providing financial solutions to customers. Engage in proactive sales and service activities and promote customer loyalty through a positive experience.
- Adhere to all PNC policies and procedures to mitigate risk and ensure compliance.
- Continuously seek ways to improve understanding of customer needs and financial solutions.
- Overseeing the teller staff and providing customer service within a banking setting.
- Coaches and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
- Resolve unusual Teller issues that could arise during the business day.
- Comply with all policies, procedures, and regulatory banking requirements. Support the Branch staff with all aspects of branch operations.
- Supporting customers for improving their financial wellbeing and increasing their share of wallet.
- Educate the customers on available products and promotions for their financial growth. Educate customers on using technology, tools and resources.
- Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
- Performs lobby engagement activities to connect with customers and fulfill their needs.
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
- Handled various customers in different scenarios.
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, foreign currency.
- Have experience with TCR (glory) and individual controller.
- Experience with Teller assessments including night deposit log checking, scanning, teller storage inspection, vault checking and Opening and Closing procedures.
- Recognitions within PNC:
- Accomplished highest revenue generation twice thru the region
- Received Employee of the Month in 2024
- Received VoiceCX Index (CXI) 10/10 numerous times
- Received recognitions from my managers like “Good job on all referrals…”, “Thank you for your leadership behind the teller line…” and “Thank you for being such a fabulous example at the teller line. You are always # 1 in your insights…” many more
Cashier
Burlington
05.2022 - 09.2022
- Greeting customers and determining their specific needs by following up and generating repeat business by encouraging customers to return.
- Manage transactions with customers using cash registers.
- Successfully sell smart plans, credit cards applications, and reward cards on the daily basis.
- Maintained an accurate cash draw per shift. Packaged customer purchases in an organized fashion.
- Issue receipts, refunds, change or tickets and ability to work under pressure.
- Knowledge of the products and handling customer complaints.
Cashier
BJs Wholesale Club
11.2021 - 05.2022
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Cross-sell products and introduce new ones.
- Collect payments whether in cash or credit or checks and Issue receipts, refunds, change or tickets.
- Redeem stamps and coupons and ability to work under pressure.
- Knowledge of the products and handling customer complaints.
- Answer customer questions about products and services. Helped customers to find the right products.
Junior Lecturer
Srivani Degree College - India
06.2009 - 05.2011
- Teaching Computer Applications subject as per the state-run curriculum. Conducting Classroom exams for the students and exam paper correction.
- Supporting, as exam invigilator for state run End-exams.
- Worked as Lab supervisor and help students during lab classes.
- Conducting Internal and External Lab Exams and exam pager correction.
- Conducting Viva questions to the students during Lab exams.
Education
Masters - Computer Applications
JNTU University
Skills
- Proficient in cross-cultural communication
- Quick adaptability to diverse job responsibilities
- Proficient in Microsoft Office tools
- Ambitious and goal-focused
- Effective leader with charisma
- Customer service excellence
Accomplishments
· Accomplished highest revenue generation twice thru the region
· Received Employee of the Month in 2024
· Received VoiceCX Index (CXI) 10/10 numerous times
Received recognitions from my managers like “Good job on all referrals….”, “Thank you for your leadership behind the teller line…” and “Thank you for being such a fabulous example at the teller line. You are always # 1 in your insights…” many more
Timeline
RRT, Backup Teller and Teller
PNC Bank
10.2022 - Current
Cashier
Burlington
05.2022 - 09.2022
Cashier
BJs Wholesale Club
11.2021 - 05.2022
Junior Lecturer
Srivani Degree College - India
06.2009 - 05.2011
Masters - Computer Applications
JNTU University
RELATED TECHNICAL EXPERIENCE
- Bank Name: PNC Bank
- Duration: 3 years
- Responsibilities:
- Building relationships and providing financial solutions to customers. Engage in proactive sales and service activities and promote customer loyalty through a positive experience.
- Adhere to all PNC policies and procedures to mitigate risk and ensure compliance.
- Continuously seek ways to improve understanding of customer needs and financial solutions.
- Overseeing the teller staff and providing customer service within a banking setting.