Himmie Bolay
Philadelphia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
New York Times Co
10.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Verizon Inc
02.2020 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Clinical Psychology
Peirce College
Philadelphia, PAHigh School Diploma -
Carver High School
Philadelphia, PASkills
- Account Management
- Sales Expertise
- Customer Relations
- Report Creation
- Active Listening
- Product Promotion
- Order Fulfillment
- Credit Card Payment Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
New York Times Co
10.2022 - 11.2023
Customer Service Representative
Verizon Inc
02.2020 - 10.2022
No Degree - Clinical Psychology
Peirce College
High School Diploma -
Carver High School
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