Hinglui Chan

• Lead and manage a team of 50 - 100 associates in a specific area of the warehouse
• Plan labor, assign work, and ensure execution of daily operations to meet or exceed productivity and quality targets.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Identify problems, implement solutions, and escalate issues as needed.
• Monitor and improve key performance indicators such as inventory accuracy, order fulfillment, cost efficiency and safety metrics.
• Conduct performance reviews, provide coaching and feedback and support career development of team members.

• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Recognized staff for contributions to company success to foster engagement and increase productivity.
• Mentored team members to enhance professional development and accountability in workplace.
• Monitored security to protect employees, customers and property.
• Created employee schedules to align coverage with forecasted demands.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.

• Picked and packed order items.
• Stocked shelves, racks, and cases.
• Promoted warehouse safety by reporting or resolving safety hazards.
• Followed procedures at all times for personal and team safety.
• Cross-trained new associates on picking orders for warehouse products.
• Supervised and trained new staff in performing census.
• Supervised inventory cycle counting processes, keep track of product damages.
• Leading ICQA team member to accomplish inventory project.

Introduced prospective tenants to types of units available and performed tours of premises.

• Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Promptly responded to tenant complaints and concerns.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Promptly responded to tenant complaints and concerns for over 150 properties.