Kandice Esser
Mohnton
Summary
Experienced and dedicated server with over 25 years of providing exceptional customer service in dining environments. Proven ability to build rapport with customers, manage multiple tasks, and work collaboratively with team members to deliver top-notch service. Skilled in handling high-volume settings while maintaining attention to detail and ensuring customer satisfaction. Seeking to leverage my strong communication and leadership skills in a new role that offers opportunities for growth and professional development.
Overview
16
16
years of professional experience
Work History
Server
Gino's Cafe
04.2014 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and money handling.
- Collaborated with other servers during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
La Casa Musso
05.2009 - 03.2014
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Governor Mifflin High School
06-1979
Skills
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
- High-volume dining
- Food safety practices
- Dining area maintenance
- Building rapport with customers
- Positive and professional
Timeline
Server
Gino's Cafe
04.2014 - Current
Server
La Casa Musso
05.2009 - 03.2014
High School Diploma -
Governor Mifflin High School
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