Holly Gray
Clarks Summit
Summary
Dynamic professional with 10 plus years experience in sales and customer service, honed at Bank of America, Gymboree and in the real estate sector. Excels in multitasking and organization, seamlessly blending professionalism with exceptional customer service. Achieved significant business growth through effective cross-selling and demonstrating attention to detail and teamwork.
Overview
12
12
years of professional experience
Work History
Real Estate Agent
Christian Saunders Real Estate
12.2021 - Current
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertise client properties through websites, social media, and real estate guides.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Develop strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Advanced Client Solutions Specialist
Bank of America
05.2018 - 11.2021
- Resolving issues and inquires, understanding customers financial needs, and transitioning those into sales opportunities.
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
- Identified opportunities for cross-selling bank products, contributing to business growth.
- Provided training to new customer service representatives, ensuring high standards of service while teaching sales techniques and implementing tailored coaching strategies.
Store Manager
Gymboree
10.2012 - 10.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruit, hire, and train new talent.
- Addressed and resolved customer concerns in a courteous and professional manner.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and visual marketing.
Education
High School Diploma -
Lackawanna Trail
Factoryville, PA06-2008
Skills
- Excellent teamwork
- Professionalism and courtesy
- Attention to detail
- Sales and Cross-selling
- Customer relationship management
- Money transfer systems
- Multitasking and organization
- Banking software
- Cash handling and management
- Exceptional customer service
Timeline
Real Estate Agent
Christian Saunders Real Estate
12.2021 - Current
Advanced Client Solutions Specialist
Bank of America
05.2018 - 11.2021
Store Manager
Gymboree
10.2012 - 10.2017
High School Diploma -
Lackawanna Trail
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