Holly Hinchberger
Butler,PA
Summary
Dedicated and highly organized customer service representative with 20+ years of experience in fast-paced environments. Insurance verification, and multitasking under pressure while maintaining a calm and compassionate demeanor. Strong communication and problem-solving abilities, with a focus on delivering excellent patient service and supporting clinical staff. Proficient in multi computer systems, HIPAA compliance, and medical terminology. Committed to ensuring smooth front desk operations and a positive experience for patients and visitors.
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
29
29
years of professional experience
Work History
Personal Shopper
Sam’s Club
05.2025 - Current
- Personal Shopper for Club Members
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Ability to juggle multiple tasks in a fast-paced setting, ensuring all duties are completed efficiently and on time.
- Attention to Detail:
- Able to spot inconsistencies or issues in service and resolve them proactively.
- Adaptability & Teamwork:
- Flexible and adaptable to shifting roles, responsibilities, and workplace environments, ensuring a smooth workflow.
- Collaborative team player who works well with others to maintain a positive atmosphere and support organizational goals.
- Proficient in using POS systems and basic office applications (Microsoft Office, Google Suite).
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
Bartender/New Hire Mentor
Roman Catholic Men’s Club
02.2025 - Current
- Prepared and served beverages in accordance with club standards and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Managed inventory levels, ordering supplies as needed to prevent shortages during busy events.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Data Analyst
CVS HEALTH CORPORATION
10.2016 - 11.2024
- Analyzed large datasets to identify trends and inform strategic business decisions.
- Developed and maintained dashboards using SQL and Tableau for real-time data visualization.
- Collaborated with cross-functional teams to streamline reporting processes and enhance data accuracy.
- Conducted root cause analysis to resolve data discrepancies, improving overall data integrity.
- Led training sessions for junior analysts on best practices in data analysis and interpretation.
- Presented analytical findings to senior management, driving actionable insights for operational strategies.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality analytical reports.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Implemented robust control measures to improve analytical output reliability.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
- Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
- Developed and maintained data pipelines for seamless flow of information, ensuring timely availability for decision-making.
- Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
- Leveraged advanced analytics to identify trends, enabling proactive business strategy adjustments.
- Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
- Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
- Enhanced team's analytical capabilities with training on latest data analysis tools and techniques.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Automated routine data analysis tasks, freeing up time for more complex analysis.
- Supported marketing strategies by providing detailed customer segmentation analysis.
- Contributed to development of predictive models, aiding in forecasting of market trends.
- Increased efficiency in data storage and retrieval by implementing robust database management systems.
- Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed and maintained data warehouses and data marts to support business operations.
Prescription Order Entry Clerk
CVS HEALTH CORPORATION
10.1996 - 10.2016
- Processed high volumes of customer orders accurately and efficiently using order management software.
- Maintained up-to-date knowledge of product availability and inventory levels to enhance order fulfillment.
- Collaborated with cross-functional teams to resolve order discrepancies and improve service delivery.
- Trained new employees on order entry procedures, enhancing team productivity and accuracy.
- Ensured compliance with company policies while handling sensitive customer information in an orderly manner.
- Completed accurate order entry and data verification.
- Processed cash payments and credit and debit card transactions.
- Streamlined order entry processes by implementing efficient data management techniques.
- Ensured compliance with company policies when handling sensitive customer information during the order entry process.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Supported team members during peak times, balancing workload within the department efficiently.
- Contributed to a reduction in backorders through careful inventory tracking and proactive communication with warehouse staff.
- Assisted in training new hires, sharing best practices for efficient order entry procedures.
- Kept detailed records of all transactions, ensuring accurate documentation for future reference or audits if needed.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Focused on continuous improvement in personal performance metrics such as speed, accuracy, and error rate.
- Liaised between departments to clarify order details and prevent miscommunication errors.
- Participated in team meetings aimed at improving overall departmental efficiency and effectiveness.
- Enhanced customer satisfaction with accurate and timely order processing.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Updated company tracking system with latest information.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Received and followed pick sheets to gather merchandise for customer orders.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Education
High School Diploma -
Lenape Vo-Tech
Ford City, PA06.1989
Skills
- Customer Experience
- Data Analysis & Reporting
- HIPPA
- Dashboard & Visualization Design
- Medical Terminology
- Continuous Process Improvement
- Patience and empathy
- Hospitality and accommodation
- Heavy lifting
- Lift up to 75 pounds
- SQL databases
- Data cleaning
Timeline
Personal Shopper
Sam’s Club
05.2025 - Current
Bartender/New Hire Mentor
Roman Catholic Men’s Club
02.2025 - Current
Data Analyst
CVS HEALTH CORPORATION
10.2016 - 11.2024
Prescription Order Entry Clerk
CVS HEALTH CORPORATION
10.1996 - 10.2016
High School Diploma -
Lenape Vo-Tech