Holly Kirk
Feasterville
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Server
Langhorne Coffee House/Johnson Hall Coffee House
08.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Café Madison Holland
02.2024 - Current
Server
Isaac Newton's Bar And Restaurant
06.2021 - 02.2023
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Barista
Starbucks
03.2017 - 08.2018
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH11.2024
Associate of Arts - Psychology
Bucks County Community College
Newtown, PA05.2022
High School Diploma -
Neshaminy High School
Langhorne, PA06.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Proper payment processing & cash handling
- Guest Engagement
- Cleanliness standards
- Food safety understanding & practices
- Team Player
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Computer Skills ie Microsoft Word, Excel, Powerpoint
Timeline
Server
Café Madison Holland
02.2024 - Current
Server
Isaac Newton's Bar And Restaurant
06.2021 - 02.2023
Server
Langhorne Coffee House/Johnson Hall Coffee House
08.2018 - Current
Barista
Starbucks
03.2017 - 08.2018
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Psychology
Bucks County Community College
High School Diploma -
Neshaminy High School
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