Rachel Swanson
Robesonia
Summary
Dynamic waiter with proven skills in customer service, teamwork, and problem-solving. Committed to enhancing guest satisfaction through attentive service and effective communication.
Detail-oriented restaurant professional with over four years of experience in fast-paced environments. Demonstrates strong adaptability and time management skills, contributing to efficient table turnover and customer satisfaction.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
25
25
years of professional experience
Work History
Restaurant Waiter
Heidelberg Family Resturant
910 W Penn Ave, Robesonia Pa
04.2022 - 07.2026
- Recommended menu items based on customer preferences, increasing sales of featured dishes.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently, prioritizing tasks to maximize service speed.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty retention.
- Assisted in inventory management by tracking supplies and reporting shortages to management.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Trained new waitstaff on menu knowledge and customer interaction standards.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Prep Cook
I Hope Restaurant
2701 N Meridian Blvd Wyomissing PA
03.2001 - 10.2002
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Assisted chefs in executing recipes effectively during high-volume service periods.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Developed efficient prep schedules to optimize workflow during peak hours.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Improved customer satisfaction with timely preparation of ingredients, speeding up overall service time.
Restaurant Waiter
Leesport Diner
15407 Pottsville Pike Leesport, PA
05.2019 - 01.2020
- Provided exceptional customer service, enhancing dining experiences through attentiveness and responsiveness.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently, prioritizing tasks to maximize service speed.
- Trained new waitstaff on menu knowledge and customer interaction standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Assisted in inventory management by tracking supplies and reporting shortages to management.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty retention.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Grill Cook, Sandwich Maker, Prep
Wendys Restaurant
4820 Penn Ave, Sinking Spring PA
08.2020 - 02.2021
- Oversaw grill station activities, focusing on the preparation and cooking of food items in alignment with established quality benchmarks.
- Ensured food safety and sanitation protocols were consistently followed during food preparation.
- Streamlined communication and teamwork to uphold efficient kitchen operations and guarantee timely service.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Adapted quickly to changing orders and peak hours, maintaining high service levels.
- Supported training of new staff on cooking techniques and kitchen operations.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Stored and handled goods correctly to maintain freshness and condition.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Housekeeper
Best Western Hotel
2299 Lancaster Pike Reading PA
03.2014 - 02.2015
- Supervised daily cleaning operations to maintain high standards of guest satisfaction.
- Trained and mentored new housekeeping staff on best practices and safety protocols.
- Implemented efficient cleaning schedules to optimize room turnover rates.
- Conducted regular inspections to ensure compliance with hygiene and cleanliness standards.
- Developed inventory management system for cleaning supplies, reducing waste and costs.
- Collaborated with front desk to address guest requests and resolve issues promptly.
- Enhanced team performance by providing constructive feedback during staff meetings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
Sanitation Worker
Alcon Manufacturing
Wyomissing, PA
03.2016 - 08.2016
- Ensured compliance with safety and sanitation standards in manufacturing environment.
- Operated industrial cleaning equipment to maintain facility cleanliness and hygiene.
- Monitored waste disposal processes, adhering to environmental regulations and protocols.
- Trained new staff on sanitation procedures and proper use of cleaning tools.
- Conducted routine inspections of production areas to identify sanitation issues.
- Collaborated with maintenance teams to resolve equipment-related sanitation challenges.
- Implemented improvements in cleaning processes to enhance operational efficiency.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
- Exceeded performance metrics for efficiency in completing assigned routes or work orders within specified timeframes.
- Prioritized urgent requests for service calls or special projects based on input from supervisors or management team members.
Education
No Degree - Business Hospitality Food Management
Berks Tech, Ins
Wyomissing, PAHigh School Diploma -
Conrad Weiser High School
Robesonia, PA07-2004
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Table setting
- Food safety awareness
- Allergy awareness
- Seating management
- Cross-selling and upselling
- Food hygiene
- Courteous demeanor
- Soft drink service
- Dessert recommendations
- Menu specials memorization
- Menu description knowledge
- Food station setup
- Food spoilage prevention
- Food and beverage pairings
- Compliance standards
Timeline
Restaurant Waiter
Heidelberg Family Resturant
04.2022 - 07.2026
Grill Cook, Sandwich Maker, Prep
Wendys Restaurant
08.2020 - 02.2021
Restaurant Waiter
Leesport Diner
05.2019 - 01.2020
Sanitation Worker
Alcon Manufacturing
03.2016 - 08.2016
Housekeeper
Best Western Hotel
03.2014 - 02.2015
Prep Cook
I Hope Restaurant
03.2001 - 10.2002
No Degree - Business Hospitality Food Management
Berks Tech, Ins
High School Diploma -
Conrad Weiser High School