Holly Thomas
Bellwood
Summary
Results-driven individual with extensive experience in customer service and team collaboration. Known for having a strong work ethic and a personable demeanor, ready to enhance operational efficiency and contribute to a positive workplace culture.
Overview
15
15
years of professional experience
Work History
Elementary Greeter
Bellwood-Antis School DIstrict
Bellwood
09.2022 - Current
- Greeted students, staff, and visitors with a friendly and welcoming demeanor.
- Provided information about school events and programs to guests, enhancing their experience and connection with the school community.
- Monitored entry points and 100+ camera feeds to maintain safety and security across school premises.
- Collaborated with office staff to streamline visitor check-in processes effectively.
- Handled phone inquiries, directing calls to appropriate departments or personnel.
- Engaged with students during arrivals and departures to promote a positive school environment.
- Took on daily administrative tasks such as school-wide copy requests and distribution, sorting and distributing mail, data entry, assisting with student attendance, etc.
Manager of Card Services Call Center
Pennsylvania State Employees Credit Union
State College
10.2013 - 02.2015
- Supervised daily operations of Card Services department in call center, focusing on productivity control, procedure interpretation, member issue resolution, and employee development.
- Monitored employee performance metrics to pinpoint improvement areas and enhance overall team effectiveness.
- Interviewed and hired new employees for the unit.
- Led team supervision and facilitated training initiatives for new hires to ensure smooth onboarding.
Card Services Call Center Agent
Pennsylvania State Employees Credit Union
State College
10.2011 - 10.2013
- Resolved member issues through proactive communication and tailored problem-solving strategies.
- Handled member inquiries regarding plastic cards and their functions, ensuring clarity and understanding.
- Reviewed department reports and maintained member accounts while supporting colleagues with complex inquiries and addressing escalated calls and emails.
Education
Bachelor of Arts - Journalism And Mass Communication
The Pennsylvania State University
University Park, PA05-2007
Skills
- Customer service
- Effective communication
- Verbal and written communication
- Administrative support
- Team collaboration
- Team player mentality
- Strong work ethic
- Personable demeanor
Timeline
Elementary Greeter
Bellwood-Antis School DIstrict
09.2022 - Current
Manager of Card Services Call Center
Pennsylvania State Employees Credit Union
10.2013 - 02.2015
Card Services Call Center Agent
Pennsylvania State Employees Credit Union
10.2011 - 10.2013
Bachelor of Arts - Journalism And Mass Communication
The Pennsylvania State University