Delivered error‑free account openings with clear disclosures, full procedural and KYC compliance.
Built trust‑based relationships through effective problem resolution and tailored product education while safeguarding sensitive customer information through strict data‑handling protocols.
Recognized irregular account activity and escalated issues promptly per PNC guidelines.
Handled the branch’s entire retention process and ensured timely annual submission.
Consistently executed all core banker responsibilities, earning the #1 banker ranking on the Scranton Region banker scorecard.
Member Services
Austin Telco Federal Credit Union
Austin
04.2024 - 06.2024
Evaluated and processed online applications with accurate approval/denial decisions while maintaining clean, reliable Excel tracking for data integrity.
Managed refund check processing and contacted customers with dormant accounts to prevent escheatment and protect client funds.
Regional Enterprise Account Manager
Lumen Technologies
Austin
07.2023 - 02.2024
Delivered tailored presentations and conducted account reviews to align solutions with customer needs, enhancing customer satisfaction and relationship strength.
Operated in a fully remote environment, effectively navigating multiple prospecting tools and workflows while consistently meeting performance expectations.
Account Manager
Lumen Technologies
New York City
07.2022 - 06.2023
Provided accurate product quotes and organized detailed agendas to facilitate efficient, well-structured customer meetings.
Partnered with internal departments to address customer questions and provide accurate support.
International Assistant
Kristianstad University
Kristianstad
01.2021 - 06.2021
Secured housing for 100+ study‑abroad students, liaised with landlords, and served as the students’ main contact for arrival and university‑related questions.
Education
MSc - Business Administration specializing in International Business and Marketing
Kristianstad University
Kristianstad, Sweden
06-2021
BS - Business Administration; Concentration in Marketing and International Business
Montclair State University
Montclair, NJ
05-2020
Skills
Adaptability
Analytical Thinking
Attention to Detail
Effective Communication
High Accuracy
Leveraging Technology
Operational Support
Policies and Procedures
Problem-Solving
Regulatory Compliance
Relationship Building
Risk Mitigation
Customer Relationship Management
Teamwork
Time Management
Certification
Digital Marketing Certificate, Chegg Skills — 3‑month program, 2025
Timeline
Branch Banker
PNC Bank
01.2025 - Current
Member Services
Austin Telco Federal Credit Union
04.2024 - 06.2024
Regional Enterprise Account Manager
Lumen Technologies
07.2023 - 02.2024
Account Manager
Lumen Technologies
07.2022 - 06.2023
International Assistant
Kristianstad University
01.2021 - 06.2021
MSc - Business Administration specializing in International Business and Marketing
Kristianstad University
BS - Business Administration; Concentration in Marketing and International Business