Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Tornvall

Carbondale

Overview

1
1
Certification
6
6
years of professional experience

Work History

Branch Banker

PNC Bank
Carbondale
01.2025 - Current
  • Delivered error‑free account openings with clear disclosures, full procedural and KYC compliance.
  • Built trust‑based relationships through effective problem resolution and tailored product education while safeguarding sensitive customer information through strict data‑handling protocols.
  • Recognized irregular account activity and escalated issues promptly per PNC guidelines.
  • Handled the branch’s entire retention process and ensured timely annual submission.
  • Consistently executed all core banker responsibilities, earning the #1 banker ranking on the Scranton Region banker scorecard.

Member Services

Austin Telco Federal Credit Union
Austin
04.2024 - 06.2024
  • Evaluated and processed online applications with accurate approval/denial decisions while maintaining clean, reliable Excel tracking for data integrity.
  • Managed refund check processing and contacted customers with dormant accounts to prevent escheatment and protect client funds.

Regional Enterprise Account Manager

Lumen Technologies
Austin
07.2023 - 02.2024
  • Delivered tailored presentations and conducted account reviews to align solutions with customer needs, enhancing customer satisfaction and relationship strength.
  • Operated in a fully remote environment, effectively navigating multiple prospecting tools and workflows while consistently meeting performance expectations.

Account Manager

Lumen Technologies
New York City
07.2022 - 06.2023
  • Provided accurate product quotes and organized detailed agendas to facilitate efficient, well-structured customer meetings.
  • Partnered with internal departments to address customer questions and provide accurate support.

International Assistant

Kristianstad University
Kristianstad
01.2021 - 06.2021
  • Secured housing for 100+ study‑abroad students, liaised with landlords, and served as the students’ main contact for arrival and university‑related questions.

Education

MSc - Business Administration specializing in International Business and Marketing

Kristianstad University
Kristianstad, Sweden
06-2021

BS - Business Administration; Concentration in Marketing and International Business

Montclair State University
Montclair, NJ
05-2020

Skills

  • Adaptability
  • Analytical Thinking
  • Attention to Detail
  • Effective Communication
  • High Accuracy
  • Leveraging Technology
  • Operational Support
  • Policies and Procedures
  • Problem-Solving
  • Regulatory Compliance
  • Relationship Building
  • Risk Mitigation
  • Customer Relationship Management
  • Teamwork
  • Time Management

Certification

  • Digital Marketing Certificate, Chegg Skills — 3‑month program, 2025

Timeline

Branch Banker

PNC Bank
01.2025 - Current

Member Services

Austin Telco Federal Credit Union
04.2024 - 06.2024

Regional Enterprise Account Manager

Lumen Technologies
07.2023 - 02.2024

Account Manager

Lumen Technologies
07.2022 - 06.2023

International Assistant

Kristianstad University
01.2021 - 06.2021

MSc - Business Administration specializing in International Business and Marketing

Kristianstad University

BS - Business Administration; Concentration in Marketing and International Business

Montclair State University
Holly Tornvall