Holly Tran
Washington,PA
Summary
Experienced shift leader at Heartland Restaurant Group with expertise in optimizing business operations and prioritizing customer satisfaction. Proficient in inventory management and effective communication. Successfully implemented training programs and improved service quality, resulting in improved team productivity and customer loyalty. Thrives in fast-paced, high pressure environments that require adaptability and meticulous analysis.
Overview
5
5
years of professional experience
Work History
Shift Leader
Heartland Restaurant Group
12.2021 - 07.2025
- Delegated tasks to enhance operational efficiency and team productivity.
- Ensured workplace cleanliness and safety by following health and company standards.
- Processed cash and credit transactions using POS software, maintaining accurate cash logs to minimize discrepancies.
- Resolved customer issues promptly, improving satisfaction through quality service and relationship building.
- Forecasted inventory and sales needs, managing supply orders to avoid stock discrepancies.
- Fostered communication among staff through transparency and team bonding.
- Analyzed labor and food costs to optimize employee productivity and store profits.
Cashier
Dicks Sporting Goods Distribution Center
05.2021 - 03.2022
- Maintained balanced cash drawer, ensuring accurate financial records at shift's end.
- Provided exceptional customer service, resulting in consistently positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain organized store environment.
- Offered backup support across departments, demonstrating adaptability in retail operations.
Cashier
Rural King
06.2020 - 04.2021
- Securely operated a cash register, ensuring accurate processing of cash, check, and credit card transactions.
- Built strong relationships with customers to promote repeat business.
- Assisted customers in completing or refunding purchases, locating items, and enrolling in reward programs.
- Adapted swiftly to new technologies at POS systems, ensuring seamless transitions for staff and customers.
Education
Bachelor of Science - Biology
Wilson College
Chambersburg, PA06.2026
High School Diploma -
Trinity High School
Washington, PA06.2022
Skills
- Strong verbal and written communication
- Customer service management
- Customer retention strategies
- Inventory management
- Shift paperwork completion
- Quality control assurance
- Operations management
- Equipment troubleshooting
- Performance metrics
- Resource management
- Multitasking Abilities
- Attention to detail
- Analytical thinking
- Reliability
- Adaptability and flexibility
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Timeline
Shift Leader
Heartland Restaurant Group
12.2021 - 07.2025
Cashier
Dicks Sporting Goods Distribution Center
05.2021 - 03.2022
Cashier
Rural King
06.2020 - 04.2021
Bachelor of Science - Biology
Wilson College
High School Diploma -
Trinity High School
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