Holly Vossler
Downingtown
Summary
I have been in the restaurant industry for four years. I am looking for a seasonal serving job as a college student.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
White Dog Cafe
Downingtown
06.2024 - Current
- Greeted guests warmly upon arrival and managed front desk operations.
- Coordinated seating arrangements to optimize restaurant flow and guest experience.
- Assisted servers by communicating guest needs and preferences efficiently.
- Managed reservation system to ensure accurate bookings and waitlist information.
- Maintained cleanliness and organization of entrance and waiting areas consistently.
- Handled guest inquiries, providing information about menu items and specials.
- Trained new hostesses on procedures, customer service standards, and restaurant policies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Adhered to all safety regulations set forth by the restaurant management team.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Upsold appetizers, drinks, desserts. when appropriate.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phones promptly to record and confirm reservations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Accepted payments from guests for dine-in and take-out foods.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Inspected dining and serving areas for cleanliness and proper setup.
Restaurant Hostess
Timothys in Lionville
Lionville
11.2023 - 03.2024
- Greeted guests warmly upon arrival and managed front desk operations.
- Coordinated seating arrangements to optimize restaurant flow and guest experience.
- Assisted servers by communicating guest needs and preferences efficiently.
- Maintained cleanliness and organization of entrance and waiting areas consistently.
- Managed reservation system to ensure accurate bookings and waitlist information.
- Trained new hostesses on procedures, customer service standards, and restaurant policies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Adhered to all safety regulations set forth by the restaurant management team.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phones promptly to record and confirm reservations.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Took reservations from patrons by phone or online.
- Accepted payments from guests for dine-in and take-out foods.
Restaurant Busser
Bluefin Sushi Restaurant
Eagleview
06.2021 - 06.2023
- Cleaned and organized dining areas for optimal guest experience.
- Assisted servers by promptly clearing tables after guests finished meals.
- Restocked supplies, including utensils and napkins, to maintain service efficiency.
- Supported kitchen staff by delivering dishes and beverages during peak hours.
- Monitored cleanliness of restrooms and common areas throughout the shift.
- Engaged with guests to ensure satisfaction with service and ambiance.
- Prepared dining areas for special events by arranging furniture and settings appropriately.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Swept floors and removed garbage from dining area.
- Ensured that all areas were properly sanitized at the end of each shift.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Provided assistance to other employees when needed during peak business hours.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Swept, mopped and removed debris from dining room floors.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Transported filled bus tubs to kitchen dishwashing area.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Wiped down and cleaned chairs, booths, and highchairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Stocked ice bins with fresh ice cubes throughout the day as needed.
- Greeted customers and provided menus; took beverage orders and delivered drinks.
Education
Bachelor of Arts - Integrated Strategic Communications
University of Kentucky
Lexington, KY05-2029
High School Diploma -
Downingtown East High School
Downingtown, PA06-2025
Skills
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Public speaking
- Guest engagement
- Customer feedback management
- Menu memorization
- Dining customer service
- Table setting knowledge
- Strong work ethic
- Memory retention
Certification
- CPR certified
Accomplishments
- Captain of Varsity lacrosse team
- Captain of Junior varsity lacrosse team
- Vice president of Healthy Youth Positive energy club
- Secretary of Healthy Youth Positive energy club
Affiliations
- member of miles for mental health organization
- member of healthy youth positive energy club
- member of Pi Beta Phi sorority
- member of morgans message club
- 3 years of high school lacrosse
- 6 years on Freedom Club lacrosse team
Timeline
Restaurant Hostess
White Dog Cafe
06.2024 - Current
Restaurant Hostess
Timothys in Lionville
11.2023 - 03.2024
Restaurant Busser
Bluefin Sushi Restaurant
06.2021 - 06.2023
Bachelor of Arts - Integrated Strategic Communications
University of Kentucky
High School Diploma -
Downingtown East High School