Holly Yeasted
West Mifflin,PA
Summary
Encouraging management style and analytical problem-solver with talents for team building, leading, and motivating. Also displays excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
19
19
years of professional experience
Work History
Family Practice Office Manger
PREMIER MEDICAL ASSOCIATES
02.2024 - Current
Family Practice Operations Supervisor
PREMIER MEDICAL ASSOCIATES
10.2022 - 02.2024
- Scheduled employees for shifts, considering customer traffic and employee strengths
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Trained new employees on proper protocols and customer service standards
- Tracked trends and suggested enhancements to both challenge and refine company’s product offerings
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Developed systems and procedures to improve operational quality and team efficiency
- Directed initiatives to improve work environment, company culture or overall business strategy
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Trained and guided team members to maintain high productivity and performance metrics
- Led hiring, onboarding, and training of new hires to fulfill business requirements and maintained staff retention
- Supervised operations and kept employees compliant with company policies and procedures
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
Family Practice Supervisor in Training
PREMIER MEDICAL ASSOCIATES
11.2021 - 10.2022
Lead Certified Clinical Medical Assistant
PREMIER MEDICAL ASSOCIATES
07.2020 - 11.2021
- Helped improve patient outcomes by educating and advising on relevant treatments and care, while following HIPAA guidelines
- Assisted patients with requests for information or direction on care needs
- Completed clinical procedures and gathered patient data for interpretation by physician
- Implemented care and efficiency improvements to support and enhance office operations
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- In addition to the Department of Health’s Vaccine for Childrens program
- Phlebotomy
- Prepared lab specimens for diagnostic evaluation
- Ensure cleanliness and sanitization of office space as recommended and required by OSHA
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment
- Perform EKGs and other tests based on patient presentation in office
- Oriented and trained new staff on proper procedures and policies
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Produced weekly staff schedules
- Performed medical records management, including filing, organizing, and scanning documents
Certified Clinical Medical Assistant
PREMIER MEDICAL ASSOCIATES
11.2018 - 07.2020
- Triaging, scheduling appointments, and attending to the needs of patients
- Proficient in waived testing along with documentation of the testing
- Administering vaccinations regular and VFC, performing phlebotomy
- Ordering of vaccines, supplies, waived testing materials for the office
- Diabetic Champion - to provide knowledge and education to the diabetic and pre-diabetic patients
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Oriented and trained new staff on proper procedures and policies
Certified Clinical Medical Assistant
PREMIER MEDICAL ASSOCIATES
12.2015 - 11.2018
- Triaging, scheduling appointments, and attending to the needs of patients
- Performing electrocardiograms
- Works directly under one physician to provide continuity of care to patients
Medical Assistant
Circulatory Centers
04.2015 - 12.2015
- Rooming patients; obtaining vitals, updating patient charts and patients
- Histories in EHR
- Assessing patients for treatment stockings and patient education
- Assisting providers with Sclerotherapy and Endovenous Laser Ablation (EVLA) procedures
- Preparing and maintaining the outpatient surgery sterile environment
- Autoclaving
Medical Assistant – Temporary position
Usha Sharma MD, Endocrinologist
12.2014 - 01.2015
- Rooming patients; obtaining vitals, patient histories, reviewing medications, finger-sticks, injections, and patient education
- Facilitate front office needs; contact pharmacies, scheduling, prepare patient files, verifying insurance, triaging phone calls and collecting co-pays
- Insulin pen certification
- Administering injections as directed by the physician
- Contacting patients with test results
Quality Assurance-Team Leader
LSI-LPS
03.2011 - 01.2014
- Successfully led team of 8 to meet company goals
- Duties consisted of coordinating scheduling and shift coverage
- Product/system knowledge
- Work closely with all teams to ensure that escalations are handled with professionalism and care
- Ensured that proper training is provided
Senior Quality Assurance Analyst
LSI-LPS
03.2007 - 03.2011
- Built and maintained relationships
- Facilitated incoming client calls regarding customer services, complaints and inquires
- Provided and applied appraisal knowledge
Temp to Hire
GFA & Associates
09.2006 - 03.2007
Office Manager/Appraisal Coordinator
Steel City Appraisals
05.2006 - 09.2006
- Trained under a Pennsylvania Certified Residential Real Estate Appraiser
- Accounts Receivable and Accounts Payable, including employee payroll
- Conducted all follow up for AP and AR
- Obtained new clients through cold calling, hand written and mailed client packages
- Scheduled all appraisers without conflict
Education
Certified Clinical Medical Assistant - State Certification
Premier Medical Associates
Monroeville, PA09.2015
Medical Assistant – Diploma - undefined
Everest Institute
Pittsburgh, PA12.2014
High School Diploma - undefined
Serra Catholic High School
McKeesport, PA05.1992
Skills
- Workflow Planning
- Supply Chain Distribution
- Systems Implementations
- High-Pressure Environments
- Staff Management
- Policy and Procedure Strategies
- Project Development
- Staff Development
- Process Improvement
- Medical Terminology
- Billing
- Vendor engagement
Timeline
Family Practice Office Manger
PREMIER MEDICAL ASSOCIATES
02.2024 - Current
Family Practice Operations Supervisor
PREMIER MEDICAL ASSOCIATES
10.2022 - 02.2024
Family Practice Supervisor in Training
PREMIER MEDICAL ASSOCIATES
11.2021 - 10.2022
Lead Certified Clinical Medical Assistant
PREMIER MEDICAL ASSOCIATES
07.2020 - 11.2021
Certified Clinical Medical Assistant
PREMIER MEDICAL ASSOCIATES
11.2018 - 07.2020
Certified Clinical Medical Assistant
PREMIER MEDICAL ASSOCIATES
12.2015 - 11.2018
Medical Assistant
Circulatory Centers
04.2015 - 12.2015
Medical Assistant – Temporary position
Usha Sharma MD, Endocrinologist
12.2014 - 01.2015
Quality Assurance-Team Leader
LSI-LPS
03.2011 - 01.2014
Senior Quality Assurance Analyst
LSI-LPS
03.2007 - 03.2011
Temp to Hire
GFA & Associates
09.2006 - 03.2007
Office Manager/Appraisal Coordinator
Steel City Appraisals
05.2006 - 09.2006
Medical Assistant – Diploma - undefined
Everest Institute
High School Diploma - undefined
Serra Catholic High School
Certified Clinical Medical Assistant - State Certification
Premier Medical Associates
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