Holly Powell
Johnstown
Summary
Looking for an exciting, full-time position with benefits in the customer service industry.
Experienced Patient Registration Clerk with background in fast-paced hospital environments. Skills include patient intake, insurance verification, data entry and appointment scheduling. Displayed strengths in maintaining patient confidentiality, adapting to various medical software programs and delivering high-quality customer service. Demonstrated impact through contribution to efficient workflow management and improved patient satisfaction.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Patient Registration Clerk
WIindber Medical Center
Windber
12.2024 - Current
- Work as a registration clerk I the ER and in outpatient registration.
- Register patients for procedures, and testing (labs and xray, etc) work as receptionist as well.
- Multitasking, phones, computer, taking payments, balancing the cash drawer.
- Various other tasks.
Benefits Verification Specialist
CVS Health
Monroeville
11.2021 - 12.2024
- I obtain prior authorizations for specialty medications.
- To make sure our patients have a smooth transition obtaining their life sustaining medication.
- I speak with and interact with Insurance companies, Doctor offices, and patients.
- Daily data entry. emails, computer and phone usage.
Customer Service Representative
Highmark Health
Johnstown
09.2018 - 11.2021
- Currently work in health insurance industry.
- A remote position.
- I answer calls from Members, Our Nurses and other insurance companies.
- Dealing with claims, benefits, and their health insurance plans.
State Farm Team Member
State Farm Mutual Automobile Insurance Company
Johnstown
09.2017 - 03.2018
- Auto and homeowners insurance sales.
- Life insurance sales.
Customer Service Representative II
MetLife
Johnstown
10.2007 - 11.2016
- Customer Service Representative, inbound calls relating to phi information, for the members life insurance policies.
- Also held Finra Series 6, answering calls relating to financial products.
- For Members and agents.
Education
Cosmetologist - Cosmetology
Pa Academy of Cosmetology
Johnstown, PA 06.1990 - 06.1991
Marketing and Distributive Education -
Greater Johnstown Vocational Techical School
Johnstown, PAGeneral - High school diploma
Windber Area High School
Windber, PASkills
- ICD-10
- Microsoft Office
- Financial services
- Technical proficiency
- Front desk
- Substance abuse
- Freight
- Driving
- addiction counseling
- Anatomy knowledge
- Cash register
- Account management
- Epic
- Prospecting
- Accreditation standards (regulatory compliance area)
- Negotiation
- Appointment scheduling
- POS
- Territory management
- Microsoft Excel
- home health
- ICD-9
- Time management
- Call center
- Hair styling
- Data entry
- Order entry
- Customer support
- HCPCS
- leadership
- Property management
- Senior care
- Social media marketing
- Underwriting
- Hair coloring
- Bartending
- Windows
- Patient assistance
- Closing sales
- Contract review
- Recruiting
- ERP systems
- Ethernet
- Patient service
- Patient monitoring
- Care plans
- Lead generation
- Android
- Telemarketing
- Travel planning
- Intake
- Home and community care
- Order fulfillment
- Achieving HIPAA compliance
- Managing customer accounts
- Technical support
- Customer service
- Clerical experience
- Compliance
- Mobile devices
- Multi-line phone systems
- Basic math
- computer skills
- Databases
- Mental health counseling
- Math
- Greeting customers
- Medical collection
- POS systems
- Outside sales
- Records management
- Medical coding
- Microsoft Word
- salesforce
- Inside sales
- GPS
- Medical software
- Working with people with disabilities
- Sales
- Logistics management
- ICD coding
- CPT coding
- Marketing
- Pharmacy software
- Merchandising
- guest services
- Surgery
- Dispatching
- Motivational interviewing
- Experience with individuals with substance use disorders
- Deal closing
- Account management
- medical documentation
- Retail sales
- Maintaining patient confidentiality
- OSHA (Occupational Safety and Health Administration) is a regulatory compliance area
- Hospital experience
- Continuous integration
- Classroom experience
- Supervising experience
- Inside sales
- Culinary experience
- Order picker
- Training and development
- Customer service
- contracts
- Computer literacy
- Upselling
- Transportation management systems
- Objection handling (sales technique)
- Medical office experience
- English
- Accounting
- Delivery driver experience
- Phone etiquette
- Pivot tables
- Caregiving
- Photography
- Communication skills
- Written communication
- Research and development
- Project management
- Logistics
- Outpatient
- Typing
- Employment and labor law
- Outbound calling
- Organizational skills
- Medical billing
- Bilingual
- Conflict management
- Microsoft PowerPoint
- Medical terminology
- Crisis intervention
- outbound sales
- Patient registration
- Benefits verification
- Data entry
- Cash handling
- Customer relationship management
- Health insurance knowledge
- Record management
- Computer proficiency
- Telephone etiquette
- Effective communication
- Problem solving
- Attention to detail
- Strong organization
- Team collaboration
- Data entry proficiency
- Insurance verification
- Resourcefulness and initiative
- Professionalism and etiquette
- Healthcare industry
- Patient confidentiality
- Professionalism and ethics
- Patient relations
- Strong interpersonal skills
- Excellent communication
- Time management abilities
- Critical thinking
- Health Data Standards
Certification
- Driver's License
- Property and Casualty License, 10/01/17, 10/01/19, Pa license for Homeowners and Auto insurance.
- FINRA Series 6, 08/01/15, 11/01/18, Finra series 6, Pa state license.
- CPR Certification
- Non-CDL Class C
Timeline
Patient Registration Clerk
WIindber Medical Center
12.2024 - Current
Benefits Verification Specialist
CVS Health
11.2021 - 12.2024
Customer Service Representative
Highmark Health
09.2018 - 11.2021
State Farm Team Member
State Farm Mutual Automobile Insurance Company
09.2017 - 03.2018
Customer Service Representative II
MetLife
10.2007 - 11.2016
Cosmetologist - Cosmetology
Pa Academy of Cosmetology
06.1990 - 06.1991
Marketing and Distributive Education -
Greater Johnstown Vocational Techical School
General - High school diploma
Windber Area High School